Customer Service Supervisor

**About National 360**
National 360 provides high-quality Occupational Therapy, Physiotherapy, Speech Pathology, Behaviour Support and Early Childhood services to clients of all ages and abilities within the NDIS, Aged-Care, and Insurance sectors. Continuing its exciting national expansion, the business aims to become the number one provider of allied health services in the country via the continued attraction, development and retention of high-quality leaders, clinicians, and support staff. We celebrate diversity and provide an inclusive workplace with people from all backgrounds, interests, and experiences.

**About Our Benefits**
360 Champions and 360 YOU are our reward & recognition and benefits programs, designed to celebrate the achievements of our dedicated and talented team, as well as deliver programs that support holistic wellbeing. When you join National 360, you will have access to:

- Flexible working practices, including adjusted working hours & 1 working from home day
- 5 weeks of annual leave through our Purchased Leave Scheme.
- Generous paid parental leave entitlements.
- Exclusive perks & discounts from a range of retailers including Chemist Warehouse, Event Cinemas, and Virgin Australia.
- Financial incentives for the demonstration of our company values.
- Novated leasing and salary sacrificing.
Pet friendly offices where your four-legged friend is welcome
- Discounted health insurance premiums & full excess coverage through N360s Corporate Plan with HCF.
Company-sponsored team events and recognition awards.
- Professional counselling with a registered psychologist through our Employee Assistance Program.
- A company laptop
- Movement & mindfulness workshops.

**About the role**
We are seeking a hands-on **Customer Service Supervisor **who has a customer-centric approach and will use their proven leadership experience to take the team to the next level. Reporting to the General Manager Customer Engagement, this role will work collaboratively with local clinical leaders to support the delivery of first class clinical services.

Your duties will include:

- Leading a region within the national Customer Service Team, including identifying training needs and mentoring/coaching to address any skill gaps
- Providing exceptional support as member of your local Team
- Training and developing a high performance and customer-focused team
- Accountability for the Customer Service Team's daily KPIs
- Enhancing existing customer service/administration processes
- Administration/data entry
- Developing reports for management
- Liaising with and providing administration support to internal staff including clinicians and Team Leaders
- Working on various projects

**Office location**: Alexandria or Siverwwater

**About you**
We like to keep an open mind when it comes to bringing Customer Service Representatives and Supervisors on board With that being said, there are a few requirements for our Supervisors which are:

- Experience working as part of a high performing Customer Service Team and meeting KPIs/targets
- Previous experience working in a supervisory/leadership capacity
- Strong written & verbal communication skills
- Outstanding attention to detail
- Intermediate MS Office (Word and Excel) and data entry skills
- Knowledge of NDIS, TAC (highly desirable)
- NDIS worker screening clearance and WWCC (or willingness to apply)
- Ability to meet the VIC Government mandate for COVID-19 vaccinations

We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person's uniqueness makes us even better at the work we do.

1+ years