Client Advisor
2 weeks ago
ABOUT US
Founded in 2019, Henne is a proudly Australian fashion brand driven by a clear vision and the continued leadership of our founding team. We've cultivated a workplace culture that values creativity, openness, and genuine collaboration. At Henne, our people are at the core of everything we do. As we grow, our commitment to investing in our team remains unwavering, because we know that our success is made possible by the passionate individuals who embody our brand and values every day.
PURPOSE OF THE ROLE
As a Client Advisor at Henne, you will be at the heart of our boutique experience. You will provide warm, personalised service across all zones of our Armadale boutique, from fitting rooms to stock and floor support. The Client Advisor will ensure every client feels confident, welcomed, and connected to the brand. This role is both client-facing and operational, balancing elevated service with the behind-the-scenes detail that makes the boutique run seamlessly.
KEY RESPONSIBILITIES
- Be a brand ambassador by embodying Henne's values, delivering an elevated standard of service, and creating memorable client experiences
- Deliver an elevated fitting room experience, offering personalised advice and care to every client.
- Provide warm, one-on-one service across boutique zones including floor, stockroom, fitting rooms, and hosting.
- Build genuine client relationships that foster loyalty and repeat visits.
- Maintain impeccable store presentation and merchandising standards that reflect Henne's aesthetic.
- Support operational tasks including stock management, replenishment, and floor readiness.
- Assist with hosting duties, ensuring clients feel welcomed and cared for from entry to purchase.
- Accurately process client transactions with care and attention to detail.
- Collaborate with the team to achieve boutique goals, valuing team success over individual KPIs
WHAT ARE WE LOOKING FOR?
- 1+ years' experience in a premium or luxury retail role.
- Strong client service skills with the ability to create genuine connections.
- Experience working across multiple boutique zones including fitting rooms, stock, and floor.
- Excellent communication skills and a solutions-focused, adaptable approach.
- Ability to thrive in a fast-paced retail environment and remain calm under pressure.
- Weekend availability (Saturday and/or Sunday required).
- A genuine passion for fashion and a personal connection to the Henne brand, vision, and mission.
WHAT'S IN IT FOR YOU?
- We are offering casual, full-time and part-time opportunities
- A dynamic and supportive work environment
- Opportunities for growth and development
At Henne, we are a welcoming, supportive, fun and energetic team We want to ensure that all our team members love working at Henne, which is why we offer the following perks and benefits:
- 40% discount on our Henne products
- Regular reward and recognition
- Regular team socials
We are committed to fostering an inclusive and diverse environment where opportunities and challenges are a priority across many facets in which our business operates.
If you're passionate about delivering exceptional boutique experiences that make a difference we'd love to hear from you
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