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Client Services Manager

2 weeks ago

Cheltenham, Victoria, Australia Ticketebo Full time $104,000 - $130,878 per year

Since 2013, Ticketebo has been delivering our exceptional suite of on-site and online ticketing solutions to thousands of Event Organisers across Australia and the UK each year.
Our small and exceptional team consistently punches above its weight, and we've established ourselves as one of the leading event ticketing agencies in Australia and the UK for mid to large-sized events.

We're a rapid growth, disruptor, and innovator in the ticketing industry; our products are superb; our customer service second to none; and we deliver all this with some of the lowest fees in the industry We also care about our responsibilities to the world in which we live: are a
Certified Carbon Neutral
business; and through our
Trees for Change
program, we have planted over 285,000 trees to date

Where do you come in?

We're looking for a standout Client Services Manager (Full or Part Time*) - someone who shares our values, and who will delight our Event Organisers and their patrons through the exceptional delivery of our market leading products and services.
[*if you are applying for the role on a part time basis, please note we are looking for a minimum of 30 hrs per week]

You'll be passionate about the Events sector, and focused on helping our event organisers execute the perfect ticketing solutions and on-site services to optimise the success of their event/s. You'll be working in the fast-paced, and exciting world of Events: where deadlines are tight, pressure occasionally intense, plans ever evolving - but your calm, organised and detailed approach will ensure our products & services are delivered to perfection

The position requires that you:

  • have a passion for Events and/or the ticketing industry.
  • are a great and positive team player - always ready to work collaboratively to do what's needed to help continue our rapid growth.
  • have strong written and verbal communication skills.
  • are a highly organised individual who works at speed and delivers to perfection.
  • be a great problem solver: always keen find a solution, and willing to take the extra step to make it happen.
  • have excellent time management skills, and the ability to multi-task, work under pressure, and meet deadlines.
  • have a naturally persuasive personality: enabling you to offer appropriate additional products & services to organisers.
  • have the natural ability to build & nurture great and lasting relationships with Customers and internal staff.
  • be a highly motivated and conscientious individual with the ability to use self-initiative.
  • have high energy and a fun personality that thrives in a fast-paced, ever-changing environment.
  • be flexible with your hours (and in turn we'll be flexible with yours too).
  • have a good knowledge of Microsoft Office's core suite of products (in particular Excel).

Job Description, main duties, and responsibilities:

  • Build and produce stunning event ticketing solutions on our ticketing platform - at speed and with design flair and accuracy.
  • Present our products and services in a structured, professional manner.
  • Effectively and proactively communicate with event organisers at all stages of the event cycle: planning; ticketing go live and on sale; on event day; and post event.
  • On-site event day delivery and supervision of entry staff (occasional weekend work will be required).
  • To work collaboratively with Sales to actively participate in maintaining all existing clients relationships to ensure optimal retention rates, as well as revenue growth.
  • Work collaboratively with sales to onboard new event organisers.
  • To manage workflows and processes for patrons and organisers (refunds, ticket reissues, change of dates, event cancellations).
  • To support patrons with the ticketing and other event related enquires by phone, email, socials and live chat.
  • Play an active role in delivering new projects for the business. To identify, plan and execute the delivery of new products & services. To help develop our existing suite of products & and services. And to optimise or create new internal processes and workflows.
  • Assist our tech team in rigorous testing of site improvements, and reporting of any issues or bugs.
  • Actively contribute to marketing initiatives, as well as regular posting on our social media channels: to best support our brand and assist event organisers to promote their events.

Benefits:

  • A very competitive salary
  • We're based in trendy new modern offices (converted warehouse) in Cheltenham, Melbourne - 10 mins walk from the train line.
  • Enjoy the fun vibe being apart of our small, friendly, ambitious, and accomplished team.
  • Regular socials as we celebrate our many successes along the way