Client Experience

8 hours ago

Cheltenham, Victoria, Australia Social Booth Full time $40,000 - $60,000 per year

Client Experience & Technical Support Coordinator

Cheltenham, VIC | Casual | Up to 16 hrs/week

Hybrid role – WFH + on-site | Thursday + weekend evenings essential

We're Social Booth – Melbourne's most memorable photobooth experience.

But we're not just here to snap pics. We're hospitality-first, service-obsessed, and proudly powered by a small, passionate crew. We build permanent install photobooths in pubs and clubs that are beautifully designed and based on reliable tech.

Now, we're looking for someone to join our team part-time and help keep everything running smoothly from behind the scenes.

Your Role

You'll be our digital first-responder and backend wrangler. You'll manage inboxes, monitor booths remotely, and jump in when tech issues need solving — all while delivering a level of service that feels human, friendly, and reliable.

What You'll Do
  • Respond to client messages and emails with warmth and professionalism
  • Learn and manage our booth monitoring software and backend systems
  • Troubleshoot technical issues or escalate as needed
  • To learn and maintain our software and hardware requirements so issues can be constantly fixed on the go as required.
  • Keep fault logs and event documentation updated
  • Coordinate with our events and ops team before and during activations
  • Use digital tools to support backend admin and logistics
  • Visit venues to resolve technical or hardware issues (when required)
  • Assist with booth installs and learn the technical side of setup
Required Availability
  • Thursdays (day) – WFH or on site.
  • Friday or Saturday night – Required for remote monitoring and live tech support until late [1AM] as well as on site visits.
  • Sundays [1-2 hours WFH with a possibility of site visits]
We'd Love to Hear From You If You…
  • Are confident with computers and pick up new software quickly
  • Demonstrate intermediate-level computer and technical skills with the ability to confidently learn new software systems
  • Are a great communicator, especially over email and chat
  • Enjoy problem-solving and staying cool under pressure
  • Have experience in admin, events, hospitality or tech support
  • Are Melbourne-based and able to work onsite when needed
  • Love a mix of solo work and collaborative team energy

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