Client Experience
14 hours ago
Client Experience & Technical Support Coordinator
Cheltenham, VIC | Casual | Up to 16 hrs/week
Hybrid role – WFH + on-site | Thursday + weekend evenings essential
We're Social Booth – Melbourne's most memorable photobooth experience.
But we're not just here to snap pics. We're hospitality-first, service-obsessed, and proudly powered by a small, passionate crew. We build permanent install photobooths in pubs and clubs that are beautifully designed and based on reliable tech.
Now, we're looking for someone to join our team part-time and help keep everything running smoothly from behind the scenes.
Your RoleYou'll be our digital first-responder and backend wrangler. You'll manage inboxes, monitor booths remotely, and jump in when tech issues need solving — all while delivering a level of service that feels human, friendly, and reliable.
What You'll Do- Respond to client messages and emails with warmth and professionalism
- Learn and manage our booth monitoring software and backend systems
- Troubleshoot technical issues or escalate as needed
- To learn and maintain our software and hardware requirements so issues can be constantly fixed on the go as required.
- Keep fault logs and event documentation updated
- Coordinate with our events and ops team before and during activations
- Use digital tools to support backend admin and logistics
- Visit venues to resolve technical or hardware issues (when required)
- Assist with booth installs and learn the technical side of setup
- Thursdays (day) – WFH or on site.
- Friday or Saturday night – Required for remote monitoring and live tech support until late [1AM] as well as on site visits.
- Sundays [1-2 hours WFH with a possibility of site visits]
- Are confident with computers and pick up new software quickly
- Demonstrate intermediate-level computer and technical skills with the ability to confidently learn new software systems
- Are a great communicator, especially over email and chat
- Enjoy problem-solving and staying cool under pressure
- Have experience in admin, events, hospitality or tech support
- Are Melbourne-based and able to work onsite when needed
- Love a mix of solo work and collaborative team energy
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