Intake Officer

Intake Officer – Be the Welcoming Face of Ability Plus

At Ability Plus, we believe the first hello matters. That first connection sets the tone for trust, care, and a partnership built for success. We're looking for an Intake Officer who will be the welcoming guide for new clients and their families – someone who can walk them through the journey from first contact to becoming a valued client with confidence, clarity, and compassion.

This role is more than administration – it's about relationships. You'll work hand-in-glove with our Community Partnership Manager, Coordinators, Rostering and Finance Teams to ensure every client's start with us is seamless, well-supported, and future-focused.

What You'll Do

• Be the first point of contact for potential new clients, warmly guiding them and their stakeholders through the intake process.
• Work closely with the Finance Team to establish accurate service agreements and ensure the right funding codes are used.
• Manage and track the new participant pipeline, ensuring timely progress into service delivery, including forecasting workforce needs.
• Support Coordinators in monitoring and optimising participant funding, ensuring every client gets the most from their package.
• Coordinate with internal teams on holidays, plan reviews, and funding updates, ensuring all stakeholders are kept informed.
• Maintain compliance by ensuring all documentation, agreements, and records are accurate, up-to-date, and quality assured.
• Provide reports against key performance indicators (KPIs) and contribute to continuous improvement initiatives.
• Represent Ability Plus at community and network events, helping to grow our presence and impact.

What Success Looks Like

• Every new client feels welcomed, informed, and supported.
• Services commence smoothly, on time, and with the right resources in place.
• Funding is optimised and accurately managed.
• You deliver against KPIs and help drive organisational growth.

About You

You are approachable, organised, and detail-oriented – a professional who can balance empathy with efficiency. You enjoy building trust with clients, families, and stakeholders and thrive in a role that connects people, processes, and outcomes.

You'll bring:

• Experience in Community Services/Disability Sector and a commitment to person-centred care.
• Knowledge of funding bodies such as NDIS and TAC.
• Strong interpersonal, verbal, and written communication skills.
• Ability to work independently while collaborating within a team.
• Excellent organisational and time management skills.
• A results-driven, proactive, and positive approach.
• Solid computer literacy and a willingness to quickly learn new systems.

Why Join Ability Plus?

At Ability Plus, you'll be part of an organisation that's growing, innovating, and committed to strengthening client trust through excellence. Every day is different, every client journey is unique, and your role will be central to helping people live safely, confidently, and independently.

If you're ready to be the warm welcome that shapes life-changing journeys, we'd love to hear from you.

Apply now and help us make every first hello count.