Team Leader

Why join Launch Housing

Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.

Don't just walk past homelessness. Join the solution.

Our permanent and fixed-term employee benefits include:

• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• 8 weeks' gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment

About the opportunity:

Initial Assessment and Planning (IAP) is the main access point for clients experiencing or at risk of homelessness throughout Victoria. It helps people prevent and end homelessness by providing accommodation assistance, advice, and referrals for additional support.

IAP Team Leaders will be responsible for supporting the daily client-facing operations of IAP in collaboration with the Coordinator. The IAP Team Leaders will work in a flexible way that responds to changing client presentations and adjusting the service to ensure safety and a quality service to clients within established guidelines and safety controls, and providing direct support to clients as needed.

The role will provide the primary support for IAP staff in their duty work; providing an additional layer of support and enhancing accessibility to secondary consults, coaching and shadowing. The IAP Team Leader will lead by example in working with complex client presentations and responding quickly to escalated client presentations. The IAP Team Leader will act as a mentor to help facilitate and enhance the on-the-job performance of duty work by reviewing duty tasks and practices, and ensuring effective client outcomes.

Reporting to the Coordinator, the Team Leader - IAP will work to support the Coordinator position's focus area and will be responsible for the formal supervision of a small number of staff within their team.

Max-term, full-time role until July 2026.

Based in Collingwood.

What you'll be doing:

• Providing primary support to staff in client-facing IAP functions (including the waiting area, intake, and duty) and responding to the changing client presentations on any given day. Including providing direct support to clients as needed
• Adjusting the daily operations of Intake and Duty to ensure safety, reflect staffing needs, and ensure the service is open and operates safely and effectively. The IAP Team Leader will do this with support from their Coordinator and according to established safety controls
• Providing support and secondary consultation to IAP Workers through the course of their shifts on Intake and Duty
• Lead by example in working with complex client presentations, applying advanced practice knowledge and trauma-informed approaches
• Operating across client-facing roles in a flexible way that alleviates the pressures on Intake, Duty, or other roles as required throughout the day that ensures a good service offer for clients
• Facilitate cross-site collaboration to optimise resource allocation and service delivery
• Champion best practice by training and mentoring IAP Workers, fostering a culture of continuous learning
• Responding to escalated requests from clients including but not limited to requests for client files, and client complaints under the supervision of the Entry Point Coordinator
• Maintain client files and records in accordance with procedures on a computer case management software system
• Assist the Entry Point Coordinator in facilitating the provision of services as needed

What we're looking for (key selection criteria):

• A relevant tertiary qualification in human services, and direct experience in the delivery of services to clients with complex needs relating to homelessness (desired)
• Demonstrated understanding of housing and homelessness policy, context and systems
• Demonstrated ability to work collaboratively with others towards effective client solutions
• Good interpersonal and communication skills, both verbal and written
• Experience supervising or mentoring staff, or demonstrated leadership capability
• Well-developed organisational and time management skills
• Demonstrated ability to build positive relationships and communicate with people of diverse backgrounds and abilities
• Excellent problem-solving skills
• Understanding of, or a demonstrated commitment to upholding, Child Safe Standards in the workplace
• Strong communication and interpersonal skills, with the ability to engage effectively with people from diverse backgrounds
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness

For more information, please contact Noach Kronich on

Applications close 28 September 2025 with the successful candidate ideally starting ASAP.

How to apply

To apply for this opportunity, please click on "Apply for this job" button. Please submit a cover letter addressing the key selection criteria and your CV.

For a copy of the position description please contact us at

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.
If you require reasonable adjustments at any stage of the recruitment process, please let us know at
Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.

• Superannuation
• NFP Salary Packaging
• Additional wellbeing leave available