Student Support Receptionist

2 weeks ago

Shepparton, Victoria, Australia Wall Street Full time $104,000 - $130,878 per year

About Us

Partners in Training Australia (RTO Code is a family-owned and operated vocational education and training organisation providing high-quality education across Australia for more than 20 years. We focus on partnering with students and clients to offer accessible study options that fit around work and home life.

Our trainers and assessors have the most relevant and current skills and knowledge with strong industry links, ensuring our graduates meet industry expectations.

About the Role

We are currently seeking a motivated and detail-oriented Student Support Receptionistto join our team in Shepparton. This role is ideal for someone with experience in administration and data entry, who thrives in a collaborative environment and enjoys supporting others.

Key Responsibilities

  • Be the face of Partners in Training: manage and respond to student enquiries promptly and professionally via phone, email and in person
  • Reception & coordination: welcome visitors, answer calls and support trainers with scheduling, room bookings, preparing training materials and updating class calendars
  • Student administration: prepare and process enrolment paperwork, training plans, attendance records and certificates
  • Data management: maintain accurate student data in our Student Management System (VETtrak) and ensure compliance with funding and regulatory requirements
  • Records & compliance: keep electronic and paper records organised to meet audit and reporting standards
  • General office support: manage mail, filing, ordering supplies and learning materials
  • Stakeholder liaison: work with government bodies, partner organisations and the Training Coordinator to keep everything running smoothly
  • Continuous improvement: identify and suggest ways to streamline processes and enhance the student experience

Must Haves

  • Experience in a similar role providing customer service and client support
  • Strong administrative and data entry skills (experience with VETtrak or similar SMS is an advantage but not essential)
  • Intermediate level Microsoft Word and Excel skills
  • Experience managing social media content (desirable)
  • Excellent interpersonal and communication skills, both written and verbal
  • Ability to learn new systems and processes quickly, work independently and demonstrate initiative
  • Problem-solving skills and flexibility to adapt to changing priorities
  • Knowledge of vocational education or RTO environments (desirable but not essential)

Benefits

  • Permanent role with a flexible start date
  • Family-friendly hours Monday–Friday, 8:30 am–3:00 pm
  • Join a supportive, close-knit team passionate about education
  • Contribute to meaningful training outcomes and make a real impact on student success across regional communities

How to Apply

Click Apply Now and upload your CV and cover letter outlining your qualifications, experience and why you'd like to work with Partners in Training Australia.

We value diversity and encourage applications from all individuals, including Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, and people with disability.

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