Customer Service Supervisor

2 weeks ago

Yatala, Queensland, Australia Best Pool Supplies Full time $90,000 - $120,000 per year

About Us

Best Pool Supplies is a one-stop online pool shop stocking high-quality pool and spa supplies from all the major brands in Australia, including above ground pools, pool covers, pool pumps, pool cleaners, chemicals and much, much more. For the last 5 years we have had some of the highest ratings among pool shops nationwide and are committed to delivering unparalleled service and quality to our valued customers.

Your new role

We are currently looking for an experienced Customer Service Supervisor to join our team here in Yatala. As the leader of the CS team, you will play a key role in ensuring the delivery of exceptional customer service standards and sales growth across the business. As the main point of contact for customer enquiries you will be a hands-on leader, coordinating the day-to-day activities of the department and the team as well as leading by example by showcasing your exceptional customer service and sales skills. You will play a central role in business operations, leading with creativity, drive, and autonomy

Key Responsibilities

· Manage a small team of customer service representatives & oversee the day-to-day operations of the department

· Complete HR tasks such as rostering, recruitment & performance evaluations

· Interact with customers via phone, written communication & face-to-face

· Manage escalated customer inquiries and complaints and implement effective resolutions

· Analyse customer experiences to identify opportunities for improvement

· Collaborate with other departments to ensure a seamless customer experience across the business

· Foster a customer centric culture and a high-functioning, productive working environment which achieves KPI's and drives business performance

About You

· Previous experience in a customer service leadership role

· Strong communication, interpersonal and problem-solving skills

· Familiarity with eCommerce systems, distribution, and CRM platforms

· Excellent customer service skills and commitment to a customer centric model

· Strong administrative abilities and attention to detail

· Able to execute customer services enquires and tasks as needed, in addition to leading the team

· Demonstrated ability to lead and motivate teams, drive change and deliver results

· Outstanding organizational and time management skills - with the ability to manage multiple projects and deadlines.

· Exceptional PC & typing skills

· Must be able to work weekends on occasion

To Apply

If you are enthusiastic about joining our team, we encourage you to submit your resume using the link. Please note that only shortlisted candidates will be contacted.

  • Customer Service

    16 hours ago

    Yatala, Queensland, Australia The Great Lawn Co Full time

    Customer Service and Sales in Contact Centre environmentInbound customer service, quoting and closing sales via phone, email and CRMGreat team culture and a commitment to 5 star serviceFull training provided "Your success is our success"About UsThe Great Lawn Company is a highly reviewed and successful Home Improvement (Turf and Landscape) company delivering...

  • Factory Supervisor – Afternoon Shift

    1 week ago

    Yatala, Queensland, Australia BLUE WREN HOLDINGS PTY LTD Full time $60,000 - $80,000 per year

    Factory Supervisor – Afternoon ShiftCivic Shower Screens & Wardrobes is an established, family-owned manufacturer supplying builders, commercial projects and retail customers across South East Queensland.We are seeking a hands-on Factory Supervisor for our afternoon shift. This person will oversee the assembly team, solve production issues on the floor,...

  • Customer Service

    10 hours ago

    Yatala, Queensland, Australia Tasty Fresh Food Co Full time $64,800 - $72,900 per year

    Your new career starts here…A CURRENT (not expired) full QLD drivers' licence required - sorry, NO P PlatesTasty is a highly professional organisation with a huge heart.We take care of breakfast, lunch and morning tea for Aussie workers, direct to their workplaces Monday to Friday, offering great service and a wide variety of healthy choicesThe roleArrive...

  • Customer Service Specialist

    2 weeks ago

    Yatala, Queensland, Australia Ritchie Bros. Full time $60,000 - $80,000 per year

    Company DescriptionRB Global is a leading force in asset remarketing, ensuring a seamless and professional experience for buyers and sellers alike. We are looking for a dedicated Customer Service Specialist to join our Yatala team and play a critical role in supporting buyers throughout the auction process.What You'll GetIndustry leading benefits including...

  • Electrical Supervisor

    13 hours ago

    Yatala, Queensland, Australia Visy Full time $80,000 - $120,000 per year

    Electrical SupervisorJob no: Work type: Full TimeLocation: YatalaThis role is responsible for leading a high-performing Electrical team where your technical expertise and leadership will drive safety, quality, and operational excellence. It will be based in Yatala, QLD, the Electrical Supervisor will report into the Maintenance Manager.Overlook and supervise...

  • Scaffolding Supervisor

    10 hours ago

    Yatala, Queensland, Australia Farrelly Construction Services Full time $119,840 - $179,248 per year

    Farrelly Construction Services is looking for an experienced Scaffolding Supervisor to lead our team on-site in Yatala, QLD. This is an excellent opportunity to drive operations, ensure safety and quality, and make a real impact on a dynamic project.Full-time employment with a family-owned powerhouseYatala QLD based$57.70 per hour competitive package,...

  • Electrical Supervisor

    4 days ago

    Yatala, Queensland, Australia VISY Full time $80,000 - $120,000 per year

    This role is responsible for leading a high-performing Electrical team where your technical expertise and leadership will drive safety, quality, and operational excellence. It will be based in Yatala, QLD, the Electrical Supervisor will report into the Maintenance Manager.Overlook and supervise daily operations of the electrical department.Ensure ongoing...

  • Sales and Customer Service Administrator

    1 week ago

    Yatala, Queensland, Australia Intex Concepts Pty Ltd Full time $45,000 - $65,000 per year

    The company is a trusted leader in fabricating high-end window furnishings, specialising in shutters, awnings and security screens.We are seeking an enthusiastic and dedicated person who is keen to fill the role of Sales and Customer Service Administrator in Yatala, QLD.The main focus of this role is customer service, sales and general administration,...

  • Customer Service/Officer All Rounder

    16 hours ago

    Yatala, Queensland, Australia APT Asia Pacific Pty Ltd Full time $50,000 - $80,000 per year

    Yatala, Gold Coast QLDFull timeShift: 7:30am - 4pm (including 30min unpaid lunch break)Maximum Term (Parental Leave Contract) Contract – Till June 2026About the COMPANY:APT (Advanced Polymer Technology) is the leading global manufacturer of polyurethane-based materials, acrylic coatings and synthetic turf products for sporting and recreational...

  • office admin

    2 weeks ago

    Yatala, Queensland, Australia BB FREIGHT SERVICE Full time $40,000 - $80,000 per year

    BB Freight Service are currently looking for a permanent Full time or part time Transport Administration Assistant/ accounts allrounder to be part of our busy transport company based in Yatala. Monday - Friday.Daily duties include but not limited to:⁃    Entering and processing bills⁃    Ages payables & receivables⁃    Liaising with insurance...