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Customer Service Supervisor

2 weeks ago

Yatala, Queensland, Australia Best Pool Supplies Full time $90,000 - $120,000 per year

About Us

Best Pool Supplies is a one-stop online pool shop stocking high-quality pool and spa supplies from all the major brands in Australia, including above ground pools, pool covers, pool pumps, pool cleaners, chemicals and much, much more. For the last 5 years we have had some of the highest ratings among pool shops nationwide and are committed to delivering unparalleled service and quality to our valued customers.

Your new role

We are currently looking for an experienced Customer Service Supervisor to join our team here in Yatala. As the leader of the CS team, you will play a key role in ensuring the delivery of exceptional customer service standards and sales growth across the business. As the main point of contact for customer enquiries you will be a hands-on leader, coordinating the day-to-day activities of the department and the team as well as leading by example by showcasing your exceptional customer service and sales skills. You will play a central role in business operations, leading with creativity, drive, and autonomy

Key Responsibilities

· Manage a small team of customer service representatives & oversee the day-to-day operations of the department

· Complete HR tasks such as rostering, recruitment & performance evaluations

· Interact with customers via phone, written communication & face-to-face

· Manage escalated customer inquiries and complaints and implement effective resolutions

· Analyse customer experiences to identify opportunities for improvement

· Collaborate with other departments to ensure a seamless customer experience across the business

· Foster a customer centric culture and a high-functioning, productive working environment which achieves KPI's and drives business performance

About You

· Previous experience in a customer service leadership role

· Strong communication, interpersonal and problem-solving skills

· Familiarity with eCommerce systems, distribution, and CRM platforms

· Excellent customer service skills and commitment to a customer centric model

· Strong administrative abilities and attention to detail

· Able to execute customer services enquires and tasks as needed, in addition to leading the team

· Demonstrated ability to lead and motivate teams, drive change and deliver results

· Outstanding organizational and time management skills - with the ability to manage multiple projects and deadlines.

· Exceptional PC & typing skills

· Must be able to work weekends on occasion

To Apply

If you are enthusiastic about joining our team, we encourage you to submit your resume using the link. Please note that only shortlisted candidates will be contacted.