Customer Service Specialist

2 weeks ago

Yatala, Queensland, Australia Ritchie Bros. Full time $60,000 - $80,000 per year

Company Description

RB Global is a leading force in asset remarketing, ensuring a seamless and professional experience for buyers and sellers alike. We are looking for a dedicated Customer Service Specialist to join our Yatala team and play a critical role in supporting buyers throughout the auction process.

What You'll Get

  • Industry leading benefits including full private health insurance for you and your whole family
  • Competitive salary, and career progression opportunities.
  • The chance to work in a fast-growing global company.
  • A supportive team culture with a strong focus on collaboration.
  • Exposure to an exciting and dynamic auction environment.

Working Environment

  • Office-based role in Yatala, collaborating with sales, finance, and operations teams.
  • Fast-paced, customer-focused role that requires strong organisational skills and the ability to multitask.
  • A high-performing, supportive team culture that values customer experience and continuous improvement.

Responsibilities

  • Oversee the auction cycle for IAA auctions, ensuring smooth administration and customer support.
  • Act as the first point of contact for all customer queries, providing timely resolutions.
  • Manage and process customer records, including contracts, titles, and state-required documents.
  • Resolve customer escalations, complaints, and service requests efficiently.
  • Ensure compliance with sales tax collection and exemption requirements.
  • Support accounts receivable reconciliation and related finance tasks.
  • Build and maintain strong relationships with external stakeholders, including banks and taxation offices.
  • Maintain auction systems and data, ensuring accuracy and efficiency.
  • Collaborate with internal teams across sales, remarketing, and operations.

Requirements

  • 3+ years of customer service experience
  • Excellent written and verbal communication skills.
  • Strong computer literacy with the ability to quickly learn and master new systems.
  • Experience in accounts receivable, reconciliation, sales tax collection, or DMV document processing is a plus.
  • Ability to work under pressure and make sound decisions in a fast-paced environment.
  • A proactive, customer-first mindset with strong problem-solving abilities.

How to Apply

If you are passionate about customer service and thrive in a fast-paced, high-performing environment, we'd love to hear from you. Apply now by submitting your CV.

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