Customer Service Specialist
2 weeks ago
Company Description
RB Global is a leading force in asset remarketing, ensuring a seamless and professional experience for buyers and sellers alike. We are looking for a dedicated Customer Service Specialist to join our Yatala team and play a critical role in supporting buyers throughout the auction process.
What You'll Get
- Industry leading benefits including full private health insurance for you and your whole family
- Competitive salary, and career progression opportunities.
- The chance to work in a fast-growing global company.
- A supportive team culture with a strong focus on collaboration.
- Exposure to an exciting and dynamic auction environment.
Working Environment
- Office-based role in Yatala, collaborating with sales, finance, and operations teams.
- Fast-paced, customer-focused role that requires strong organisational skills and the ability to multitask.
- A high-performing, supportive team culture that values customer experience and continuous improvement.
Responsibilities
- Oversee the auction cycle for IAA auctions, ensuring smooth administration and customer support.
- Act as the first point of contact for all customer queries, providing timely resolutions.
- Manage and process customer records, including contracts, titles, and state-required documents.
- Resolve customer escalations, complaints, and service requests efficiently.
- Ensure compliance with sales tax collection and exemption requirements.
- Support accounts receivable reconciliation and related finance tasks.
- Build and maintain strong relationships with external stakeholders, including banks and taxation offices.
- Maintain auction systems and data, ensuring accuracy and efficiency.
- Collaborate with internal teams across sales, remarketing, and operations.
Requirements
- 3+ years of customer service experience
- Excellent written and verbal communication skills.
- Strong computer literacy with the ability to quickly learn and master new systems.
- Experience in accounts receivable, reconciliation, sales tax collection, or DMV document processing is a plus.
- Ability to work under pressure and make sound decisions in a fast-paced environment.
- A proactive, customer-first mindset with strong problem-solving abilities.
How to Apply
If you are passionate about customer service and thrive in a fast-paced, high-performing environment, we'd love to hear from you. Apply now by submitting your CV.
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