Senior Clinical Operations Manager

About EucalyptusWe're making good health last life a lifetime. More than 1 billion people globally live with obesity — a major leading indicator of many preventable chronic diseases such as diabetes and heart disease.Eucalyptus (or 'Euc' for short) is the company behind Juniper, one of the world's largest weight management programs combining GLP-1 medication with a tailored nutrition and exercise programme, supported by our multidisciplinary care team. It is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men's health and well-being, fertility, skincare, and preventative health. These clinics create one ecosystem designed to make good health last a lifetime. Our published clinical research on Juniper demonstrates that patients in our program are 4x as likely to lose significant weight through their course of treatment. For our other clinics, we apply the same evidence-based philosophy of combining medical science, personalised care, and behavioural insights to improve patient outcomes. Since launching, we've grown fast to support millions of patients. In the last 12 months…Globally, grew revenue by >130% YoY, while reducing cash burned by 90% YoY, with over $100M USD raised from global investors such as BOND, NewView, Blackbird and Airtree (early backers of companies like Canva, Stripe and AirBnb)Grew to over 100,000 monthly active patients globally across our weight management programGrew from 4,000 to ~40,000 patients in the UK, and received selective NICE endorsement to provide service to the NHSTailored our offering to over 5,000 patients in Germany and Japan, with a goal to extend our patient base to over 30,000 patients across both markets in 2025What's next?Our goal for the next 3 years is to be supporting 1 million patients globally - to live better for longer - by launching into new conditions, demographics and geographies as we move towards our vision of creating a preventative healthcare ecosystem.We're going to build the world's largest international digital healthcare company. This will be really hard to do, but very rewarding and possibly, the adventure of a lifetime with some of the best operators you will ever work with.If that gets you excited, let's talk.About the Role (What You'll Be Doing)As a senior leader within Eucalyptus' Clinical Operations team, you'll drive the quality, safety, and commercial performance of our global care delivery network. You'll lead improvement initiatives across markets, using data and insights to elevate clinical outcomes and patient experience, while ensuring operational efficiency and regulatory excellence. Acting as a trusted advisor across the business, you'll review complex clinical content, guide high-impact decisions, and manage escalations from practitioners with confidence and care. You'll collaborate closely with internal teams to align on standards, oversee the introduction of new medications and markets, and represent Euc externally to build clinical trust and credibility. As a people leader, you'll set clear goals, coach a high-performing team, and shape how other teams operate through strong cross-functional influence and execution. Lead quality improvement and growth initiatives across teams, using data and insights to drive sustained improvements in care, efficiency, and outcomes.Act as a senior clinical advisor across global markets, supporting complex decision-making and ensuring high standards of care and compliance.Manage escalations and clinical risks, serving as a key decision-maker for high-impact cases and practitioner support.Oversee clinical operations for new medications, offerings, and market expansions, ensuring adherence to Euc guidelines and regulatory standards.Represent Euc externally with industry partners and regulators, building clinical credibility and influence.Lead, coach, and develop a high-performing team, setting clear goals, driving performance, and fostering strong cross-functional collaboration.About You (Who We're Looking For)Clinical background: Registered healthcare professional (e.g. medicine, nursing, pharmacy, or allied health) with current registration and experience in clinical governance, healthcare delivery, or digital health operations.Leadership experience: Proven track record leading teams in a complex or regulated environment — ideally across multi-disciplinary or cross-market clinical functions.Operational excellence: Demonstrated ability to design, optimise, and implement processes that improve care quality, operational efficiency, and regulatory compliance.Strategic thinking: Comfortable working at both strategic and executional levels — able to interpret data, identify improvement opportunities, and drive measurable outcomes.Risk and quality management: Experienced in managing clinical risk, reviewing incidents, and implementing corrective or preventive actions that sustain safe, high-quality care.Stakeholder engagement: Skilled in collaborating with clinicians, business leaders, and external regulators to influence outcomes and build trust.Change leadership: Strong communicator with a proven ability to manage ambiguity, lead through change, and bring people along in a fast-moving environment.Why You Should Join Euc?Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You'll get to stretch yourself everyday and work amongst people who care deeply about our patients. You'll be given autonomy to tackle interesting problems and receive regular feedback from a supportive teamWe move at incredible speed - You'll work with team mates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high quality outcomes faster than our competitors. You'll **spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn't have it any other wayWe will invest in your career - You'll get access to an annual professional development budget, mentors and buddies to ensure that you have the support you need to level up. You can expect regular performance and pay reviews as your career grows. We're championing the next generation of talent – Euc has been recognised in Hatch's Hotlist as a Australia's top employer, as rated by Gen Z's.We are all owners - You'll be given equity to ensure that you are able to benefit in the upside of your contribution in helping Euc grow. Your ideas will be valued regardless of your role, you will have ownership over the projects you work on which will feel both terrifying but extremely fulfillingWe play as hard as we work - You'll experience our frequently catered wellness themed talks, exercise classes, whoops to track your wellbeing, free barista coffees, funded social clubs and quarterly rooftop parties…we know how to let our hair downWe'll have your back when you need us the most - You'll be able to lean on a range of leave offerings to support you when needed, this includes: personal health and professional development leave, a generous parental leave that offers 20 weeks paid leave for a primary carer, additional miscarriage leave (see more on Kin Fertility's #WeNeedMoreLeave campaign), as well as our Employee Assistance ProgrammeAt Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.