
Head of Operations
2 days ago
Company Description
We're HOPR, one of Australia's fastest-growing functional beverage brands helping people cut back on alcohol without missing the vibe. HOPR was created to offer a healthier way to unwind with sparkling waters made from hops, adaptogens, and nootropics. What began as a home brewing project has now helped tens of thousands of Aussies have a better relationship with alcohol.
We're hiring our first Head of Operations: someone who lives and breathes logistics, can manage 3PL partners, and understands the differences between direct-to-consumer fulfilment and retail/wholesale distribution.
What You'll Do
• Lead the operations function end-to-end: production planning, warehousing, fulfilment, and freight.
• Manage and build strong relationships with 3PL partners, freight providers, and suppliers.
• Own DTC logistics (parcel fulfilment, Shopify/Starshipit integrations, inventory syncs) and retail logistics (EDI compliance, pallet shipments, retailer SLAs).
• Build and implement operational policies, SOPs, and budget controls.
• Lead a small but growing team, developing talent and driving performance.
• Monitor and report on key operational KPIs (OTIF, cost per case, fulfilment accuracy, warehouse efficiency).
• Partner with the CEO on strategic planning, risk management, and operational scaling.
• Drive continuous improvement in speed, cost, and quality across all operations.
Qualifications
- 4+ years in operations/logistics, with proven DTC fulfilment and retail distribution experience.
- Proven leadership experience, not just execution, but
owning operations as a business function. - Strong background in both DTC fulfilment and retail logistics (must have done both).
- Hands-on with Shopify, Starshipit (or similar platforms) and inventory/ERP systems.
- Deep experience managing 3PLs and freight providers.
- Data-driven, highly organised, and comfortable working in a scale-up environment.
- Leadership style: clear communicator, collaborative, decisive under pressure.
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