Change Delivery Manager

The role

The purpose of the Change Delivery Manager (Change & Project Management) is to lead and coordinate the Change and Project Management cohort responsible for ensuring the successful delivery of change initiatives within the Claims & Assessing Division.

This role is critical in optimising cost control, enhancing the customer journey, and fostering operational excellence through the expert application of project and change principles, whilst maintaining a strong focus on delivering exceptional service to internal customers.

Key Responsibilities

• Strategic Project & Change Delivery: Overseeing the end-to-end planning, execution, and successful delivery of all projects and change initiatives within the Claims & Assessing Division, ensuring they meet defined scope, objectives, and quality outcomes.
• Team Leadership & Development: Leading, coaching, and developing the project support and change management team, managing their work output, fostering continuous improvement, and ensuring adherence to company values and policies.
• Methodology Development & Governance: Championing the development, implementation, and continuous improvement of robust project and change management methodologies, tools, and best practices across the team, ensuring consistency and excellence in delivery.
• Stakeholder Engagement & Communication: Establishing and maintaining robust relationships with internal and external stakeholders, ensuring proactive, transparent, and effective communication strategies are implemented for all initiatives, and managing escalations effectively.
• Change Adoption & Risk Mitigation: Driving the effective planning, execution, and embedding of change initiatives to minimise resistance, maximise engagement, and ensure successful adoption across the business, including proactive identification and mitigation of change-related risks.
• Performance Monitoring & Reporting: Establishing and maintaining comprehensive reporting mechanisms for project progress, status, resource utilisation, and change adoption, including post-implementation reviews and benefits realisation tracking.
• Compliance & Governance: Ensuring all team activities and deliverables adhere to relevant company policies, procedures, and corporate communication guidelines, and maintaining sound knowledge of company processes, systems, products, and brands.

What experience you'll bring

• Project and Change Management Experience with evidence of successful business delivery.
• Certified in a Formal Project Management and/or Change Methodology.
• Minimum 3 years of leadership experience.
• Demonstrated ability to effectively engage stakeholders at all levels of the organisation.
• Demonstrated high-level collaboration and communication skills, exposure to a Contact Centre/Insurance environment is highly desirable.
• Superior analytical and problem-solving skills.
• Superior communication skills, both written and verbal.
• The ability to learn new systems and processes quickly.
• A superior level of attention to detail and accuracy.

The benefits of working at A&G

• Location – North Lakes: This role is based at our North Lakes office. Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side's best retail outlets, restaurants and other amenities. This is an on-site role.
• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us - we've got learning and professional development opportunities to suit everyone.
• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money - as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
• Access to A&G's employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

• A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.