Continuous Improvement Analyst

22 hours ago

Sydney Inner Suburbs NSW, Australia Suncorp Group Full time $80,000 - $120,000 per year
  • Drive innovation and process improvement across a strategic platform
  • Brisbane CBD location/Hybrid wfh
  • 12 month role

About the Role:

Make a meaningful impact by improving how we work and deliver for our customers. Grow your career in a supportive environment that values innovation and inclusion. Join our Docs & Notices team within Operational Excellence, as a Continuous Improvement Analyst, where you'll identify and implement solutions that enhance efficiency, reduce costs, and improve customer outcomes. You'll collaborate across teams to drive innovation and deliver measurable results.

What You'll Do:

  • Analyse end-to-end processes within the Docs & Notices Platform to identify improvement opportunities
  • Design and implement changes that enhance productivity, quality, and customer service
  • Collaborate with stakeholders to develop business cases and action plans for improvement initiatives
  • Monitor cost drivers and track benefits of implemented solutions
  • Engage with internal teams and vendors to refine business practices and share best practices
  • Support strategic initiatives that align with operational excellence goals.

What You'll Bring:

  • Experience in process improvement and data analysis.
  • Business process mapping with experience in ARIS mapping tool
  • Ability to develop innovative solutions and deliver outcomes within set timeframes
  • Strong stakeholder engagement and communication skills
  • Proficiency in Microsoft Office, SharePoint, and data analysis tools (e.g., ThoughtSpot)
  • Knowledge of Lean/Six Sigma, Agile methodology, and insurance operations
  • A proactive mindset with the ability to work independently and collaboratively.

At Suncorp we believe we are our best when our workforce is as diverse, talented, and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided.

Advertised: 03 Nov 2025 AUS Eastern Daylight Time

Applications close: 17 Nov 2025 AUS Eastern Daylight Time

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