GM Agency

Primary DetailsTime Type: Full timeWorker Type: Employee

• Location: Sydney or Melbourne

• Type: Full-time, Permanent

• It's Our Moment and Yours Too

The Opportunity

Reporting to QBE's Managing Director for our Business Insurance division, the newly created General Manager, Agency & Specialty brings together the leadership of our Agency and Specialty portfolios. In this role you will have a mandate to drive profitable growth, operational excellence, and market influence across diverse segments including Aviation, Construction, and Builders Warranty.

As a senior leader in this major insurance business, you will shape and execute integrated strategies that deliver commercial outcomes, strengthen intermediary relationships, and elevate QBE's presence in the specialty insurance market.

Your New Role

The GM Agency and Specialty will oversee the performance, planning, and strategic direction of both Agency and Specialty business units, leading a team of subject matter experts and senior managers, ensuring alignment with QBE's broader business objectives while fostering a culture of accountability, innovation, and engagement.

You will be responsible for translating strategy into operational plans, managing budgets and forecasts, and driving financial performance. You'll also act as a key representative for QBE in partner negotiations, ensuring win-win outcomes and long-term value creation.

Key accountabilities include:

• Develop and lead strategic plans and operating models across Agency and Specialty portfolios.

• Drive strong financial performance, ensuring achievement of revenue and expense targets.

• Oversee governance, compliance, and risk management across business units.

• Build and maintain relationships with major intermediaries and external partners.

• Identify and implement improvements in core business processes, systems, and reporting.

• Lead and inspire teams to deliver high-impact results and foster a high-performance culture.

• Champion growth opportunities within Agency channels and specialty lines.

• Represent QBE in high-level negotiations and act as an escalation point for complex matters.

About You

This is an opportunity for a seasoned insurance industry leader with a track record in commercial excellence and effective people leadership. You bring a strategic mindset, operational depth, and the ability to influence across complex stakeholder environments.

Other ideal attributes:

• Extensive experience in commercial insurance.

• Proven ability to lead high-performing teams and manage change effectively.

• Strong commercial acumen with a track record of delivering financial results.

• Excellent communication and negotiation skills, with the ability to build trusted relationships.

• Tertiary qualifications in business, insurance, or a related field; formal management training highly regarded.

• Passionate and inspiring people leader with a focus on engagement and development.

About QBE

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let's make it happen

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance

• Life Leave, supporting the life events we all experience, leaving your annual leave for rest

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 18 weeks' gender-equal flexible leave for all new parents, including paid super

• Voluntary super contributions and company matching

• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums

• A range of discounts on insurance products, car hire, hotels, goods and services

Rewards & Recognition

We value our employee's experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our program

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards 

• 2021 LinkedIn Top Employer & HRD Employer of Choice

• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards

• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

• Family Friendly Workplace accredited employer since 2021

APPLY NOW and let's make it happen

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks, please contact us at .

#LI-AUSPAC

Skills:

Business Development, Coaching for success, Commercial Acumen, Communication, Critical Thinking, Customer Value Management, Influencing, Insurance, Intentional collaboration, Managing performance, Navigating ambiguity, Risk Management, Stakeholder Management, Strategic Thinking, Team ManagementApplication Close Date: 20/09/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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