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Service Designer
2 weeks ago
Service
Designer
Customer Experience (CX) & Insights
Building
Commission NSW
Grade: 7/8
Location: Parramatta, other locations
considered, in office expectation 3 days per week
Term: Temporary until 31st March 2026
About the
Building Commission NSW
Building Commission NSW (BCNSW) has been established
after the NSW Government recognised the substantial progress made by Fair
Trading and the Office of the Building Commissioner in delivering
once-in-a-generation reforms of the building and construction industry.
The new commission will not only be the industry regulator, but also a
collaborator with consumers and industry to ensure standards,
capabilities, capacity and resilience continue to be lifted across the
sector to deliver quality homes and meet the state's housing targets.
BCNSW is an outstanding place to work due to its
commitment to innovation, collaboration and professional development. With
a focus on transparency and accountability, the commission cultivates a
culture if integrity and responsibility.
This
is a fantastic opportunity to join the next phase of the Building Commission
within NSW.
About
Industry, Customer, Capability & Engagement
Industry,
Customer, Capability & Engagement (ICCE) is a newly created function within
BCNSW to drive enhancement in service delivery, focusing on optimising customer
experiences and refining processes, ensuring they align with BCNSW's overall
objectives.
This role sits
within ICCE in the Customer Experience (CX) and Insights team, which is
responsible for supporting teams across BCNSW in designing and delivering
customer-centric solutions for our staff, the communities we support, and the
construction industry.
The ICCE team
vision is to create a confident and trustworthy building industry regulator by
understanding our customers, building skills, knowledge and awareness to build
high quality and safe homes for the people of NSW.
Responsibilities
include:
- Creating and developing design artefacts to inform decision making and support appropriate project management and governance using best practice methodologies
- Interpreting evidence-based research and incorporate the respective information into driving the design of innovative and improved experiences
- Understand and support BCNSW challenges and objectives, to ensure CX projects are integrated effectively into the organisation's programs
To be successful in this role you will
have:
- Strong service design skills, with the ability to support CX and research projects
- Experience in providing CX advice and research with the ability to present information and recommendations to inform decision making
- Excellent communication skills with ability to maintain effective working relationships with the business and stakeholders
- A background or experience in human-centred design will be highly regarded
If
you'd like to know more about this amazing role, you are encouraged to contact David
Baird ).
For any enquiries regarding the recruitment process, please contact Talent Acquisition Advisor, Afra Ahmed
What we
need from you
An up-to-date
CV (no more than 5 pages) and a brief cover letter (2 page maximum) outlining
how your skills and experience are aligned to the role.
Salary Grade 0708, with the base salary for this role starting
at $113,574 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please
contact Afrah Ahmed Saied via
Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
Closing Date: Monday, 29th September :59am)
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW. We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
