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Technical Service Delivery Manager
3 weeks ago
At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it – because it means our team can bring their whole selves to work, and that we can better represent our customers and community. We're proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just one way we can demonstrate our value of 'Be Good to People'.
Why work for Aussie?
We are Australian operated, local from the ground up and now ranking the 5th largest telco in Australia. We're fast growing and not slowing down
Our fantastic culture lives and breathes our values:
Don't be ordinary, be awesome
Think BIG
No bullsh*t
Be good to people
Have fun
Don't just take our word for it – We have been named one of the top employers in Australia by HRD magazine. We are one in only thirteen 5-star Employers of Choice and on top of this, Aussie is one of only four 5-star employers in its size category
And not only do we care for our people, but we also support our community through sponsorships, staff-led fundraising programs, corporate donations, generous community service leave for our staff, relief for disaster-affected customers, and much more which can be found here.
What your responsibilities will include, but are not limited to:
Lead goverance on assigned accounts (monthly performace reporting and SLA management, capacity planning, customer documentation)
Created and presented monthly service performance reports
Pro-actively build and maintain good working relationships with a wide range of IT and business stakeholders
Working collaboratively within ABB management teams to project manage design work, extended and/or new services for a client in line with expectations
What we're looking for:
Proven experience working in an IT operations or service delivery leadership role within a complex organisation that utilises a hybrid mix of technologies and partnership models
Knowledge of infrastructure solution and operations such as virtual machine management (Hyper-V, ESXi), SD-WAN and other cloud-based services
Experience with IT service manage processes and systems (Incident, problem, Change, Request etc)
Ability to balance competing customer, business, and technical demands to ensure agreed deliverables are achieved on time and to expected standards
If you're after a tribe of innovative storytellers, apply directly or get in touch today with our fantastic team at
If you feel don't meet all the requirements for this role, we'd love you to still consider applying. We are unconventional in many ways, and we like to think outside the box with the people we hire.
