Senior Business Analyst

Company Description

To apply, please attach a covering letter outlining your interest in the role.

About SEEK

SEEK's portfolio of diverse businesses make a positive impact on a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities. We have a culture of high-performance in our workplaces and celebrate the diversity of our employees who contribute to the success of our organisation.

Life at SEEK

SEEK's purpose is at the centre of everything we do. Our SEEK, which defines the way we work, is all about what makes us unique and a little bit different. Passion, Team, Delivery and Future are our principles that drive innovation and creativity. SEEK strives to support employee wellbeing by providing an amazing experience at work which led us to being named AFR BOSS Top 10 Best Places to Work in Technology We are proud to work in an environment that's inclusive where everyone's unique ideas, experiences and perspectives are valued.

Our award-winning head office in Cremorne (just a 4 min walk from Richmond station) provides an exceptional space to collaborate with colleagues. The building provides sweeping views of the city, a games area, sit and stand desks at every workstation, modern end-of-trip facilities and Thursday night drinks which gives our people an opportunity to connect in a social setting.

The Team

As a Senior Business Analyst, you will work within the Enterprise Technology Services group, reporting to the Senior Manager Technology Solutions Partnering. You'll be part of a specialised team focused on delivering technology solutions and service excellence across APAC, working in close partnership with the Senior Service Delivery Manager - Corporate Platforms.

You will collaborate regularly with:

• Technology Solution Partners
• Corporate platform technology teams responsible for Workday, ServiceNow, Atlassian and other Corporate platform projects and initiatives
• Architecture teams ensuring platform alignment with enterprise standards
• Security teams for compliance and risk management
• Data Ops and Data Privacy teams f
• Vendor Management for third-party relationships and contract oversight
• DR & Resilience teams for business continuity planning
• Service Management teams for operational excellence

Your primary stakeholders include Corporate Service functions and Technology across APAC, but will include the broader business as required.

Job Description

The Role

As a Senior Business Analyst, you will lead complex business analysis and iteration management to ensure successful initiative outcomes across our APAC business.

You will operate across multiple technology initiatives and support strategic system implementations and operational service delivery improvements for Workday, ServiceNow, Atlassian, and related enterprise applications.

You'll be responsible for crafting detailed documentation of intricate requirements and identifying key opportunities for process optimisation across Finance and People & Culture functions. You'll leverage agile methodologies to drive service management excellence while leading initiatives through ideation to completion.

You will also lead iterative development and refinement processes to enhance overall project delivery. Crucially, you will serve as the bridge between business stakeholders and technical teams to translate complex requirements into actionable solutions for corporate platform technologies.

Key Responsibilities

• Establish initiative scope, objectives, and deliverables. Contribute to validating requirements and gathering feedback throughout the lifecycle.
• Lead comprehensive shaping activities for corporate platform initiatives including business case development, problem statement definition, and project scope boundaries with primary focus during Ideation and Evaluation phases.
• Manage and coordinate gathering and documentation of complex business requirements, user stories, use cases, and acceptance criteria for corporate platform implementations.
• Facilitate solution design workshops and collaborative sessions with the business and broader Technology teams across APAC.
• Conduct detailed 'As-Is' and 'To-Be' process mapping, user personas development, story mapping, and solution prioritisation activities.
• Analyse system capabilities against business requirements and integration needs.
• Support strategy formulation including solution options identification, analysis, and recommendation development.
• Partner with the Senior Service Delivery Manager to develop, maintain, and deliver service performance reporting, including KPI dashboards, trend analysis, and executive-level insights.
• Conduct business process analysis, service assessments, and maturity evaluations to identify improvement opportunities within platform service delivery.
• Support teams by managing Jira board and product backlog hygiene, writing clear user stories, driving agile sprint cycles, and implementing automation solutions.
• Champion the adoption of agile methodology across Corporate Platform functions.
• Run and participate in Agile ceremonies.
• Develop test cases, support in testing and verifying corporate platform solutions.
• Identify and assess risks associated with initiatives, developing mitigation strategies in collaboration with Security and DR & Resilience teams.
• Contribute to and lead iteration planning and backlog refinement and grooming, monitor and track progress to ensure smooth delivery.
• Participate in communication with third-party vendors and suppliers.

Qualifications

Essential Skills and Experience

• Extensive experience in leading business analysis efforts and developing comprehensive documentation
• Experience with corporate platforms including Workday, ServiceNow, Atlassian, and similar enterprise applications
• Strong stakeholder management and communication skills with proven ability to facilitate complex workshops and requirements sessions
• Deep expertise in using Agile methodologies and driving best practices for execution
• Exceptional context-switching abilities with demonstrated experience managing multiple concurrent work streams with different stakeholder groups
• Knowledge of service level management, performance measurement, and continual service improvement techniques
• Experience in supporting change management processes and risk management in complex initiatives
• Expertise in business analysis tools (e.g., JIRA, Confluence, Miro) and business process modelling techniques
• Deep knowledge of Finance and HR business processes and technology requirements

Additional Information

At SEEK we offer:

• Annual Performance Bonus Plan
• Support of flexible working, including a mix of office and work from home days depending on your role.
• Paid and unpaid leave benefits including Personal Flexi Days and Volunteer Days, as well as the
• The opportunity to work from anywhere for up to 4 weeks per financial year
• Tailored career development planning (including Education Assistance Program)
• Free income protection insurance

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

For this role, only those candidates with the eligible right to work will be considered.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.