Restaurant Experience

20 hours ago

Greater Sydney Area, Australia Pappa Flock Full time $80,000 - $120,000 per year

Role Highlights
:

This is a high-impact, newly created role driving the culture of our young & vibrant brand. It is responsible for customer satisfaction, crew training delivery, FOH operations & restaurant experience and consistency across our restaurant network.

Location:

Sydney - Our Head Office is in Parramatta, and we have restaurants across Sydney, Brisbane and the Gold Coast.

Role Overview:

The Restaurant Experience & Training Manager is a newly created role for the Pappa Flock team and sits in our People & Culture team. This person is responsible for driving the culture of our Brand across our restaurant teams. We care about the moments that matter to our customers, and this role will lead the way on guest experience.

Having a solid a L&D or QSR/FCD Operations background is essential as you will be working in collaboration with the COO and external training developer to implement crew training across our restaurant network. You will also be responsible for developing crew communications, acting as the conduit with restaurants for relevant marketing & L&D initiatives.

Pappa Flock is a young brand, and we are growing quickly. You'll have the opportunity to trial new things without the constraints of more established brands. There is a requirement for travel across our store network and you will be spending most of your week in restaurants developing our crew. There is however flexibility for how to structure your schedule.

Responsibilities:

  • Responsible for the implementation and maintenance of crew training across the Pappa Flock restaurant network. Working closely with the COO and our external training provider, you will ensure our digital training platform is up to date and reinforce culture and team learning during your time in restaurants.
  • Implementation of crew training for new and LTO products, ensuring guests are surprised and delighted with their in-restaurant experience.
  • Develop internal communications strategy as it relates to restaurant crew. Prepare and distribute regular crew communications in collaboration with the CMO & COO.
  • Collaborate with the Customer Experience Coordinator to assess patterns in online customer reviews, distil the learnings and develop plans to ensure a great customer experience.
  • You will develop and implement our 'moments that matter' which is all about surprising and delighting the customer. All the fun stuff like Halloween and Summer holiday fun LTO activations.
  • Manage crew preparedness for new restaurant openings in collaboration with the Operations Manager
  • Develop special operational projects that drive crew culture such as peak hour competitions etc

Candidate Profile

Background in L&D or Business Coach in the QSR/FCD. Minimum 5 year's experience.

We value tertiary education however, your real-world experience and cultural fit is our priority.

Strong written and verbal communication skills. You are a connector and collaborator.

Confident at communicating both with restaurant crew and the management team. You will need to deliver feedback on continuous improvement in a transparent manner.

  • Restaurant Supervisor

    1 week ago

    Sydney, Australia Azuma Japanese Restaurant Full time

    Azuma Japanese Restaurant - Sydney NSW Restaurant Supervisor Full time - Immediate Start **About Azuma** K. Azuma Pty Ltd is a well-established family-run hospitality business in Sydney, known for offering a refined blend of authentic Japanese cuisine and premium dining experiences. For over a decade, Azuma has been recognised with numerous accolades for...

  • Restaurant Supervisor

    2 weeks ago

    Sydney, New South Wales, Australia Azuma Japanese Restaurant Full time $62,000 - $70,000 per year

    Azuma Japanese Restaurant - Sydney NSWRestaurant SupervisorFull time - Immediate StartAbout AzumaK. Azuma Pty Ltd is a well-established family-run hospitality business in Sydney, known for offering a refined blend of authentic Japanese cuisine and premium dining experiences. For over a decade, Azuma has been recognised with numerous accolades for its...

  • Restaurant Manager

    1 week ago

    Greater Adelaide Area, Australia Mt Bera Vineyards Full time $90,000 - $120,000 per year

    Company DescriptionMt Bera Vineyards is a family-owned Vineyard, Cellar Door and Restaurant. The Mt Bera Cellar Door and Restaurant are situated in park-like gardens with stunning views of the Torrens Valley. Located just outside Gumeracha, it is approximately 30 minutes from Adelaide's CBD and the Barossa Valley, making it a convenient and picturesque...

  • Restaurant Manager

    5 days ago

    Sydney, New South Wales, Australia ST Trading TA Planar Restaurant Full time $80,000 - $85,000 per year

    G Capital No 3 T/A Meat District Co at King Street Wharf is seeking for experienced and dynamic Restaurant Manager to join our expanding professional and friendly team.About the business and the role:Huge opportunity to build your career within the company, if you love serving people, looking for a change and passionate about Hospitality industry.You require...

  • Restaurant Manager

    5 days ago

    Greater Perth Area, Australia Rose and Crown Hotel Full time $90,000 - $120,000 per year

    Company DescriptionRose and Crown Hotel, WA Oldest Hotel built 1841 is located in the Historic Suburb of Guildford Perth WA on the door step to the Swan Valley wine district.Offering boutique lodge featuring a pub and restaurant that is open 7 days a week. Nestled on the doorstep of the Swan Valley, the hotel offers a unique experience for guests looking for...

  • Japanese Restaurant Supervisor

    3 days ago

    Sydney, New South Wales, Australia Azuma Japanese Restaurant Full time $56,632 - $80,000 per year

    Location: Azuma, Sydney CBDEmployment Type: Full-Time / Part-Time (depending on applicant suitability)About the RoleAzuma is a leading fine dining Japanese restaurant located in the heart of Sydney's CBD. We are currently seeking a professional and service-driven Restaurant Supervisor to support daily operations and oversee our front-of-house casual staff...

  • Restaurant Supervisor

    2 hours ago

    Sydney, Australia Wahlburgers restaurant in Australia Full time

    Benefits: - Be part of a growing and exciting brand; - Iconic tourist precinct; - Employment available on a full-time basis; - Market Salary on offer; - Discounts on meals and merchandise; - Access to on-the-job training programs in hospitality; and - Scope to grow within our organisation. About Wahlburgers: Wahlburgers is a global leader in fast-casual...

  • ▷ Only 24h Left: Assistant Restaurant Manager

    4 days ago

    Sydney, Australia Wahlburgers restaurant in Australia Full time

    Benefits: - Be part of a growing and exciting brand; - Iconic tourist precinct; - Employment available on a full-time basis; - Salary range $65,000-$67,500; - Discounts on meals and merchandise; - Access to on-the-job training programs in hospitality; and - Scope to grow within our organisation. About Wahlburgers: Wahlburgers is a global leader in...

  • Restaurant Supervisor

    2 weeks ago

    Sydney, Australia Kanade Full time

    The Restaurant Supervisor is responsible for overseeing the daily operations of the restaurant, ensuring the delivery of excellent customer service, and managing the team members. This role involves managing the restaurant's finances, training new staff, creating and implementing procedures to enhance service delivery, and ensuring customer...

  • Restaurant Manager

    2 weeks ago

    Sydney, New South Wales, Australia SG Foodservice Pty Ltd Full time $98,700 per year

    Job description:Restaurant ManagerSG Foodservice Pty Ltd t/a The Restaurant Pendolino, SydneyAbout the Role:SG Foodservice Pty Ltd trading as The Restaurant Pendolino has a position available for a full time Restaurant Manager.You will plan and organise the restaurant operations and processes and lead the team in delivering the exceptional dining experience...