Plastic Surgery: Administration Officer

Do you work in front-facing medical administration or customer service? Do you have a passion for luxury customer service, a varied workday and an eye for detail? Take your career to the next level by joining one of Australia's leading plastic surgery and cosmetic medicine clinics, making a meaningful impact in this ever-evolving segment of the healthcare sector.

At The Sharp Clinic, we value integrity, innovation and inclusivity. We are searching for a positive, high-energy professional for a long term medical administration role, contributing to our mission of empowering individuals through advanced, holistic healthcare solutions.

The position will suit a vibrant 'people person' who can maintain a positive outlook in a high-pressure environment, where exceptional patient care is delivered with accuracy and initiative. Exceptional time management skills and focus are integral to the role.

Unlock your potential in a rewarding environment that nurtures professional growth while making a difference in people's lives. Apply below to become a brand ambassador for the team that sets the gold standard in plastic surgery and cosmetic medicine

ABOUT THE ROLE

The successful candidate will work within a supportive, inclusive, respectful and collaborative culture. They will play a pivotal role in scheduling appointments, assisting patients and working along side our bookings team, hospitals and anaesthetists and facilitating patient support and education, in a warm and dynamic environment.

The position is suited to a multitasker who loves helping people, thrives in a busy environment, where exceptional patient care is delivered with accuracy and initiative. Strong time management skills are integral to the role.

At least 1 year's experience in a role that involved healthcare administration preferred, but not required.

The successful applicant will be an integral part of our concierge-style team, assisting our patients and clinical teams by:

• first impact: welcoming patients to the clinic upon arrival
• patient education: responding to patient enquiries
• following up: to ensure patients are well after their treatments
• answering phones, taking bookings
• coordinating consulting lists
• data processing
• diary management
• participating in meetings, training and ongoing professional development opportunities

THIS ROLE IS IDEAL FOR SOMEONE WHO IS:

• Candidates with experience in beauty/medical/allied health administration/customer service
• An individual who thrives in a fast-paced and high-pressure environment
• People who value accuracy
• Strong time management skills and focus are integral to the role.
• Reliability is important as it is key to us providing a luxury service and reliable care for our patients.
• Discretion is essential; our spaces are calming and quiet, and an understanding of professional etiquette is essential.
• Initiative: people who are self-driven and able to work independently without supervision.
• Longevity: as we invest significantly in training, we recruit with a long term view.
• Someone who innately enjoys interacting with people; and who has an ability to make others feel comfortable and at ease.
• Someone who holds progressive values; we provide evidence-based gender affirming care and are a safe and supportive space for neurodivergent, trauma informed and culturally inclusive care. Our team shares our values and upholds them in every aspect of the patient journey.

Excellent customer service skills are vital.

The successful applicant will receive extensive training in our practice management software and medical administration processes.

WORKING HOURS & BENEFITS

• Permanent full time hours (38 hours/week).
• We value work/life balance
• Flexibility for late closure and one Saturday per month
• Five days per week, for three weeks of each month. One x four-day week per month (ie one long weekend per month).

The following skills will be highly valued:

• excellent customer service
• warm and confident phone manner
• strong communication and literacy skills; a high standard of grammar and punctuation is expected
• attention to detail with a focus on accuracy
• good time management skills
• a high standard of personal presentation and grooming
• interpersonal skills and team work
• previous role in medical administration
• analytical thinking
• proven working experience in a high pressure environment where customer service and accuracy was integral
• experience with stakeholder engagement

BENEFITS & OUR CULTURE

We are an inclusive and diverse workplace, dedicated to providing a harmonious, supportive space for our team. Our team is comprised of long standing employees who possess a balance of warmth, care, compassion and professionalism.

They are progressive thinkers who value diversity, equity and inclusion - and take a positive approach to challenges and change inherent in healthcare.

Our practice management team values work/life balance.

Team members are actively involved in the evolution of our practice and are encouraged to contribute new ideas, improvements and suggestions.

We support and encourage growth in every team members' role, and provide a safe, energetic, positive and transparent work environment. Benefits include social events, massages and relaxing treatments.

OUR PRACTICE

We are a multi location practice with clinics in Brisbane and Ipswich. The advertised role is for a position that will be based in our Brisbane clinic. In exceptional circumstances, reception cover is may be required in the Ipswich clinic.

Our practice offers a fresh, holistic approach to surgical and non surgical solutions for looking and feeling great. In addition to plastic, cosmetic and reconstructive surgery, we offer medical grade laser treatments, cosmetic injectables and luxury skin therapies.

Thank you for considering this position Due to the volume of applications we receive, only applicants who are moving to the next stage of consideration will be contacted. To apply for this position:

• please apply through Seek
• forward applications with a cover letter addressing the criteria
• a cover letter explaining the applicant's interest in this specific role
• please include your CV and at least two references

Please only apply for this role if you:

• Are seeking full time employment
• Meet the essential criteria
• Can work on school holidays
• Have a history of long term positions at previous workplaces
• Can remain calm and focused in a high pressure, fast paced work environment; it will not be suitable for people who require low-pressure tasks or a slow-paced work environment.
• Are ready to commence the role in December.

Applications that do not meet the criteria, or contain grammar or spelling errors, will be automatically excluded.

Applications close on the 30th of November.