Student Recruitment Team Leader

Company Description

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. We deliver a broad range of programs and services for students and professionals including university pathways, English language courses, and career-ready qualifications.

Our Careers & Industry (C&I) Division supports students through some of Australia's most respected independent tertiary education brands, including ACAP and SAE University Colleges, with a strong focus on both domestic and international growth.

Job Description

About the Role

Join SAE University College and lead a team of 12 National Course Advisors across five campuses around Australia. This role is all about inspiring your team to engage with future students - helping them find the right course to transform their lives. You'll play a key part in driving student recruitment and ensuring every interaction is customer-focused and aligned with SAE's mission to empower creative professionals.

What you'll be doing:

Sales Leadership & Performance

• Lead, coach, and manage a national sales team of up to 12 National Course Advisors
• Drive individual and team sales performance against enrolment and revenue targets
• Monitor KPIs including conversion rates, call quality, pipeline management, and activity levels
• Conduct regular one-on-one coaching sessions and performance reviews
• Implement sales strategies to improve outcomes across diverse markets and programs
• Assistance with managing domestic sales operational plans in conjunction with the Sales Manager, SAE Australia and other senior staff as required.

People Management & Development

• Recruit, onboard, and train new team members
• Coordination of National Course Advisor at marketing events across Australia as required
• Participating in marketing events across Australia as required
• Provide ongoing coaching, feedback, and capability development
• Build a high-performance, inclusive team culture across hybrid and remote environments
• Identify high-potential staff and support succession planning and career development
• Manage performance issues professionally and in line with HR policies
• Other project orientated duties as required

Quality, Compliance & Student Experience

• Ensure all recruitment activity complies with regulatory and organisational requirements
• Maintain high standards of call quality, ethical selling, and student engagement
• Review calls and provide structured feedback to improve advisor effectiveness
• Resolve escalated customer concerns and feedback within service level agreements
• Ensure accurate documentation and CRM usage
• Assist staff with student communications - providing detailed and accurate course, career and other jobs market information pertaining to SAE and the creative media industry

Reporting & Stakeholder Collaboration

• Prepare and present performance reports and insights to leadership
• Work closely with Marketing, Admissions, and Compliance teams
• Contribute to continuous improvement initiatives and process optimisation
• Being a leader and advocate of the SAE sales and recruitment team, establishing and maintaining productive relationships with other SAE academic and service divisions across all campus locations

The team you will lead will be responsible for:

• Connect with Future Students: Engage Domestic and international student enquiries primarily over the phone, email, and web platforms to support their decision-making journey.
• Your Team will Deliver Course Guidance: Provide accurate and relevant information on programs, entry requirements, visa implications, and support services.
• Pipeline Management: Manage a portfolio of prospective students using CRM tools, progressing leads through the enrolment funnel.
• Compliance and Accuracy: Ensure conversations and actions align with relevant Domestic student regulations and admissions policies.
• Data and CRM Accuracy: Maintain timely and accurate records of all activity and correspondence using Salesforce and internal platforms.

This role is ideal for someone who thrives in a fast-paced, student-centred environment and wants to make a real difference in the lives of international learners.

Qualifications

Who we are looking for:

We're looking for someone enthusiastic, goal-oriented, and ready to be the friendly voice on the other end of the line for our international students.

You'll bring:

• Proven experience leading a sales or contact centre team, ideally within education, training, or services
• Strong coaching and people-leadership capability with a track record of improving performance
• Experience managing remote and nationally dispersed teams
• A data-driven mindset with the ability to analyse performance and act.
• Excellent communication, organisation, and stakeholder-management skills
• Experience using Salesforce or similar platforms to track leads and student engagement.
• Resilience, adaptability, and a calm leadership style in a target-driven environment

Highly regarded:

• Experience in higher education or student recruitment
• Familiarity with CRM systems and call-centre reporting tools

Additional Information

At Navitas, we live by our values of innovation, collaboration, and inclusivity. You'll join a diverse and supportive team that is committed to student success and staff development.

What we offer:

• $95,000 (incl super) + Commission
• Flexible work arrangements and a supportive team environment
• Global career opportunities across the Navitas network
• Access to employee benefits including health and well-being programs, LinkedIn Learning, and staff scholarships
• Paid volunteer leave and opportunities to give back
• Discounted courses and services across our education brands

Diversity, Equity and Inclusion:

Navitas is proud to promote and embrace an inclusive and diverse workforce. We encourage applications from people with diverse cultural backgrounds, those with disabilities, and members of the LGBTQIA+ and First Nations communities.

To Apply:

Submit your CV and a brief cover letter explaining your interest in the role. Applications are reviewed as they are received, so we encourage you to apply early.