HVAC/ Underfloor Heating Technical Manager

Position Description

Role:
HVAC/ Underfloor Heating Technical Manager

Reports To:
General Manager / Director

Location:
Warriewood, with travel to project sites across Sydney

Employment Type:
Full-time

About Comfort Heat

Comfort Heat Australia is a leading supplier of electric and hydronic underfloor heating systems in Australia. We specialise in providing high quality heating solutions to our clients with a strong reputation for exceptional service and technical expertise.

We are seeking a highly skilled and motivated HVAC / Underfloor Heating Technician to step into a pivotal role as our Technical Manager. This position offers a clear pathway to grow into a combined Technical Manager and Hydronic Installation Manager role, ensuring continuity and leadership in our installation division.

Role Overview

The Technical Manager role is central to ensuring the quality, reliability, and performance of Comfort Heat's underfloor heating systems. You will provide technical support for both products and installations, oversee installation quality, and contribute to the design and delivery of heating solutions.

While proven experience in hydronic heating or HVAC is highly valued, we recognise the right candidate may not bring every skill we've listed. We are open to applicants who have strong technical fundamentals, a positive attitude, and the ambition to grow into the role. We will provide structured training and support to help you build expertise across hydronic and electric underfloor heating, with the opportunity to progress into a combined Technical Manager and Hydronic Installation Manager role as part of our long-term succession plan.

This position offers the chance to combine hands-on technical work with system design, quality oversight, and eventually team leadership, making it an excellent opportunity for a motivated technician who wants to step up in their career.

Key Responsibilities

Technical Support & Service

· Provide expert troubleshooting of hydronic heat pumps, boilers, and system controls via phone, email, and site visits when necessary.

· Service and support electric floor heating products, including thermostat replacement, cable fault location, and repairs.

· Maintain accurate records of service calls, warranty claims, and technical support activities.

· Act as an escalation point for complex technical enquiries from customers, installers, and internal staff.

· Provide technical support for sales and operations staff.

Installation Oversight & Quality Control

· Conduct installation job reviews of both electric and hydronic projects to ensure installations meet Comfort Heat standards, NCC, and industry best practice.

· Develop and maintain installation manuals, checklists, and technical documentation.

· Review and approve system designs and drawings for compliance and buildability.

· Implement and oversee commissioning procedures for hydronic systems (pressure testing, balancing, control verification).

· Mentor, train, and support installers (both internal staff and subcontractors).

System Design & Development

· Assist in the design, detailing, and documentation of heating systems.

· Select and size components, prepare schematics, and coordinate CAD design for hydronic projects.

· Work with suppliers on product development, upgrades, and technical issues.

· Contribute to the continuous improvement of system design standards and installation processes.

Future Transition – Hydronic Installation Management

As part of succession planning, the role may progressively include:

· Leading the hydronic installation team, including resource scheduling and subcontractor management.

· Coordinating project delivery across residential and commercial jobs, ensuring quality, timelines, and budgets are met.

· Reporting on installation outcomes, quality trends, and corrective actions.

Skills & Experience

Essential:

· Proven experience in Hydronic Heating or as a HVAC Service Technician

· Solid knowledge of air conditioning systems including controls, inverter systems.

· Proficient in diagnosing and repairing mechanical and electrical issues

· Strong understanding of refrigeration principles, heat load calculations and system controls.

· Excellent problem solving skills with the ability to work independently.

· Outstanding customer service and communication skills, with the ability to explain technical information to other technicians and non-technical customers.

· Trade qualification in Air Conditioning & Refrigeration, Electrical, or Plumbing (suitable for NSW Qualified Supervisor Certificate).

· Computer Proficiency (MS Office)

· Valid driver's licence with good driving record.

Desirable:

· Experience supervising technicians or subcontractors.

· Familiarity with NCC requirements and Australian Standards relating to HVAC, hydronics, and electrical installations.

· Experience with design and project management software (CAD familiarity)

· Construction White Card

Personal Attributes

· Self-motivated with a proactive approach to problem-solving.

· Reliable and well-organised, with the ability to work both independently and as part of a team.

· Professional, customer-focused attitude.

· Keen to learn and grow with a business that values innovation and sustainability.

Benefits

· Excellent package based on experience and qualifications

· Company vehicle, specialised tools and equipment provided

· Work with cutting-edge hydronic and underfloor heating technologies

· Opportunity for professional growth and career advancement

· Friendly, professional team with a strong support network

· Long-term, stable role with a growing business

Apply Now

Please email your CV and a cover letter to