Client Engagement Manager

About Us:

Empower Australian businesses through global talent

Onboard Outsourcing helps Australian companies scale faster and more profitably by connecting them with skilled offshore professionals in the Philippines.

As a trusted Employer of Record (EOR), we handle HR, compliance, and operations — allowing clients to focus on growth while we manage the details.

We're now entering an exciting growth phase, aiming to double in size within 12 months through strong local partnerships, visibility, and exceptional client experiences.

Why Join Onboard

At Onboard, you'll be part of a business that genuinely makes a difference — helping Australian organisations thrive by empowering global talent.

You'll work directly with the Managing Director and a high-performing offshore team, contributing to meaningful projects that drive real results.

We're a people-first company that values initiative, community, and achievement. If you're entrepreneurial, driven, and love building relationships, this is your chance to shape a company during an exciting period of growth.

Competitive salary package with superannuation and a rewarding commission structure tied to business growth and client success.

The Opportunity:

As our Client Engagement Manager, you'll be the local face of Onboard Outsourcing — connecting with business leaders, chambers, and partners to show how offshore talent can unlock growth and profitability.

This is a hands-on, relationship-driven role blending client management, community engagement, and business development.

You'll work closely with the Managing Director and our Philippines-based operations team to ensure seamless delivery, strong communication, and measurable success for every client.

What You'll Do

Business Development & Community Engagement

• Represent Onboard at chamber events, networking sessions, and conferences (including some after-hours).
• Identify and pursue new business opportunities through relationships, referrals, and partnerships.
• Collaborate with marketing and leadership on campaigns to grow brand awareness and lead generation.
• Meet agreed-upon sales and growth KPIs including new client acquisition, seat placements, and revenue targets.

Client Success & Relationship Management

• Act as a trusted advisor for key clients, ensuring satisfaction and long-term retention.
• Support onboarding of new clients and maintain ongoing communication and performance tracking.
• Work with offshore operations to resolve issues, improve processes, and uncover new opportunities.

Collaboration & Leadership

• Foster alignment and engagement between Australian and Philippine teams.
• Champion accountability, open communication, and shared success across regions.

About You

• A natural relationship builder who thrives on connecting with people and creating genuine partnerships.
• Energetic, confident, and approachable — the kind of person people enjoy working with.
• Proven experience in account management, business development, or community engagement.
• Commercially savvy with a strong sense of initiative and follow-through.
• Adaptable, organised, and comfortable working in a fast-moving, growing business.
• Willing to travel regularly across Australia and to the Philippines for collaboration and client meetings.

What Success Looks Like

• Increased brand presence and visibility within the local business community.
• Consistent achievement of growth and client satisfaction targets.
• Seamless collaboration between Australian and Philippine teams.
• Contribution to Onboard's goal of doubling business growth within 12 months.

Ready to grow with us?Apply now or reach out confidentially; we'd love to meet someone who's passionate about people, partnerships, and helping businesses thrive through global talent.