Client Relationship Manager

9 hours ago

St Marys, South Australia Australian Driving Institute Full time $80,000 - $120,000 per year

The Australian Driving Institute (ADI) is one of Australia's most trusted providers of professional driver training services. With over 30 years of experience, ADI delivers world-class programs designed to improve driver safety, awareness, and competency across a wide range of environments and industries.

ADI offers specialised training programs including:

  • Defensive Driving Courses
  • Fleet Safety Training
  • Accredited 4WD Training (including mining and remote operations)
  • Caravan & Trailer Towing
  • Youth Driver Education
  • Risk Assessment and Safety Management System integration

As a Registered Training Organisation, ADI ensures all programs meet national compliance standards and industry best practices. The institute works closely with corporate clients, government agencies, and individuals to tailor training solutions that reduce risk and enhance road safety.

Position Overview:

The Client Relationship Manager is responsible for driving growth and sustainability for the RTO by identifying new business opportunities, building strategic partnerships, and expanding the organisation's client base. This role involves promoting nationally recognised training programs, managing stakeholder relationships, and ensuring compliance with the Standards for RTOs 2025.

Key Responsibilities:

Business Growth & Strategy

  • Develop and implement business development strategies aligned with organisational goals.
  • Identify new markets, partnerships, and revenue streams for training delivery.
  • Prepare proposals and negotiate contracts with corporate clients, industry bodies, and government agencies.

Client Relationship Management

  • Build and maintain strong relationships with employers, industry associations, and community organisations.
  • Act as the primary point of contact for key accounts and ensure high levels of client satisfaction.

Compliance & Quality Assurance

  • Ensure all business development activities comply with the Standards for RTOs 2025 and relevant legislation.
  • Collaborate with compliance and training teams to maintain quality and integrity in service delivery.

Market Research & Analysis

  • Conduct market analysis to identify trends, competitor activities, and emerging opportunities.
  • Provide insights and recommendations to senior management for strategic decision-making

Sales & Marketing

  • Drive enrolments through targeted campaigns and networking events.
  • Work closely with marketing teams to develop promotional materials and digital strategies.
  • Some digitial marketing may be required
  • Direct contact with potential clients
  • Attending expo's and corporate events

Key Performance Indicators (KPIs):

  • Achievement of enrolment and revenue targets.
  • Growth in corporate partnerships and repeat business.
  • Compliance with regulatory requirements and internal policies.
  • Client satisfaction and retention rates.

Skills & Qualifications:

  • Proven experience in business development, preferably within the VET/RTO sector.
  • Excellent communication, negotiation, and stakeholder management skills.
  • Ability to work independently and meet deadlines in a fast-paced environment.
  • Proficiency in CRM systems and Microsoft Office Suite.

Desirable:

Certificate IV in Training and Assessment (TAE40122) or willingness to obtain.

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