Client Support Officer

About Hiline:

Celebrating 30 years of impactful service, HiLine is dedicated to empowering vulnerable individuals who are elderly and/or living with disability—to build independence, confidence, and an improved quality of life. We work closely with Occupational Therapists and community partners, delivering services funded through the National Disability Insurance Scheme (NDIS), Home Care Providers, local Councils, and the Department of Veterans' Affairs (DVA). Joining HiLine is not just a job, it's an opportunity to make a meaningful difference to our community. We foster a collaborative, supportive team culture led by hands-on business owners who genuinely value and recognise their teams' contributions.

Why Join HiLine:

● Excellent work-life balance: Work Monday – Friday, 8am-4pm, school hours also available.

● Dog-friendly workplace: You can bring your dog to work

● Career growth: Challenging roles with career progression options

● Staff parking: Convenient on-site and near-street parking available

About The Position:

We are seeking two experienced Client Support Officers to join us for an immediate start. This team is the operational heartbeat of our business. As the first point of contact for clients and key stakeholders, you'll play a crucial role in ensuring smooth workflow and delivering professional, responsive support across the board. You'll be responsible for managing client information, preparing quotations, coordinating job approvals, raising purchase orders, processing payments, and performing a range of administrative tasks.

To succeed in this role, you'll need to be highly organised, proactive, and solutions-focused, someone who thrives in a fast-paced environment and can manage multiple tasks and deadlines. You'll have excellent communication and customer service skills, strong attention to detail, and the ability to work both independently and as part of a team. Your approachable and professional manner will allow you to build strong working relationships with a wide range of stakeholders, including Occupational Therapists, contractors, Support Workers, on-road staff, and office-based colleagues.

Daily Responsibilities:

• Answering incoming calls and handling a high-volume inbox.
• Managing client information and coordinating job requests.
• Preparing accurate quotations and purchase orders.
• Coordinating with suppliers and contractors to obtain accurate information.
• Engaging regularly with a variety of internal and external stakeholders.
• Managing customer requests and facilitating timely job approvals.
• Ensuring spreadsheets and records are accurately and consistently updated.
• Processing customer credit card payments efficiently and securely by phone.
• Forwarding photos and completed documentation to the appropriate provider.

About You:

• 3+ years' experience in a client support or related office-based position.
• Demonstrated ability to deliver outstanding customer service.
• Proven proficiency in performing a wide range of administrative tasks.
• Proven ability to thrive under pressure in a fast-paced environment.
• Highly proactive with a strong ability to quickly learn and adapt to new tasks.
• Excellent written and verbal communication skills.
• Ability to work effectively both independently, and as part of a team.
• Skilled at managing multiple tasks, whilst maintaining strong attention to detail.
• Experienced in Microsoft Office – Outlook, Excel, Word, Teams.
• Have or willing to obtain an NDIS Worker Check and Working with Children Check.
• Estimating experience is desirable.

Important Pre-Employment Requirements:

• Must have full working rights in Australia.
• Must have or be willing to obtain an NDIS Worker Check, Aged Care and Working with Children Check and undertake mandatory training prior to commencement of employment.

How To Apply:

If you are a strong team player seeking a fast-paced role where you can develop new skills and leverage your customer service and administrative experience, then we encourage you to apply.

Please click 'Apply now' and send your resume and a cover letter detailing why you would be a great fit for Hiline Home Modifications

Please Note: Only shortlisted candidates will be contacted. No recruitment agencies please.