Customer Service Representative

16 hours ago

Sydney, New South Wales, Australia 794a82f7-6337-40ab-a6b7-3268ac4859a7 Full time $60,000 - $80,000 per year

Customer Support Representative
Location:
Sydney (Hybrid: 2–3 days in-office)

We are looking for a motivated
Customer Support Representative
to join a small, dynamic team. This role is ideal for someone who enjoys problem-solving, delivering exceptional service, and contributing to a collaborative work environment.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and live chat.
  • Provide guidance, assistance, and outstanding support to customers across multiple channels.
  • Work collaboratively with internal teams to escalate and resolve issues efficiently.
  • Conduct product walkthroughs, resolve routine issues, and follow up with customers as needed.
  • Assess customer needs and refer to relevant service or technical teams when necessary.

Skills & Experience:

  • Strong customer service experience, with excellent communication skills over phone and email.
  • Experience with CRM systems and maintaining accurate customer records.
  • Ability to take ownership of customer issues and ensure timely resolution.
  • Commitment to data protection standards and company policies.
  • Team player who contributes positively to a supportive and professional work environment.

Why Join:

  • Flexible hybrid work arrangement with the option to work from home.
  • Opportunity to work in a close-knit, collaborative team.
  • Chance to grow your skills and make a real impact on the customer experience.

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