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Client Services

2 weeks ago

Sydney, New South Wales, Australia IMEA Group Full time $45,000 - $60,000 per year

About Us

Infinity Fire Protection (part of the IMEA Group) is a leading provider of fire protection services across NSW, delivering compliance, safety, and peace of mind to some of Australia's most recognised organisations. We are experiencing strong growth across residential, commercial, and industrial portfolios and are now seeking a motivated junior to join our team in a trainee support role.

The Opportunity

This is an entry-level position offering exposure to both client account management and administrative support within the fire industry. You will gain valuable hands-on experience while working alongside senior account managers, operations teams, and technicians. With structured training and mentoring, this role offers a clear pathway into account management, estimating or operations coordination.

Key Responsibilities

  • Provide day-to-day admin support to the Account Management team
  • Assist with preparing quotations, reports, and compliance documentation
  • Liaise with clients, subcontractors, and technicians regarding service delivery
  • Maintain records and scheduling within our asset management software (Uptick/SimPRO)
  • Support with invoicing, purchase orders, and monthly reporting tasks
  • Learn and apply Australian Standards and compliance requirements in fire protection

What We're Looking For

  • A motivated and reliable individual with a desire to learn
  • Strong attention to detail and organisational skills
  • Good communication and interpersonal skills
  • Competency in Microsoft Office (Word, Excel, Outlook)
  • Ability to work both independently and as part of a team
  • Previous admin/customer service experience desirable, but not essential

What We Offer

  • Full training and mentoring with industry professionals
  • A structured trainee pathway into account management or operations
  • Exposure to large-scale contracts and projects across NSW
  • Supportive and dynamic team environment
  • Career progression opportunities within a growing group of businesses
  • Competitive salary with annual reviews

JOIN OUR TEAM - Apply Now

Attractive pay and conditions are on offer for the successful candidate.  Please apply online using ''Apply for this job'' and your details will be sent to the Group HR Manager, or email your application to

Note:  We thank you for your time and interest, we will be contacting shortlisted candidates within 10 days of application.

The IMEA Group recruitment process includes a pre-employment medical, drug & alcohol screen and a National Police Check for shortlisted candidates