Client Services

15 hours ago

Sydney, New South Wales, Australia FormBay Pty Ltd Full time $60,000 - $90,000 per year
About Us

Formbay is a leader in the Australian renewable energy sector, helping solar retailers and installers manage the creation and trading of Small-Scale Technology Certificates (STCs). Since 2011, we've been known for providing trusted compliance and customer support services that make the process simple for our clients.

About the Role

This is not a tech or engineering role – it's a frontline customer service and compliance position. You'll be speaking with clients daily by phone and email, guiding them through applications, answering questions, and ensuring their submissions meet requirements.

If you love problem-solving, attention to detail, and delivering an excellent client experience, this role will give you the opportunity to shine and develop specialist knowledge in the renewable energy compliance space.

Your responsibilities will include:
  • Managing a high volume of inbound client calls and emails
  • Helping clients complete and troubleshoot applications
  • Checking details for accuracy and compliance with scheme requirements
  • Providing clear, empathetic communication and support
  • Being the "go-to" contact for client queries
What We're Looking For
  • Essential: Call centre or high-volume customer service experience
  • Strong written and verbal communication with active listening skills
  • Ability to multitask and stay calm under pressure
  • Detail-oriented with an interest in compliance and processes
  • Keen to learn and grow knowledge of the renewable energy scheme

(Note: This role is not suitable for engineers, IT, or cyber security applicants – it is focused on client service and compliance.)

Why Join Us
  • Bright, modern office in Sydney CBD (5 minutes from Town Hall)
  • Free group training sessions at a private gym
  • Supportive, friendly work culture with a close-knit team
  • Exposure to the renewable energy industry without needing a technical background
  • Opportunities to learn compliance and expand your customer service career

Office hours: Monday to Friday, 9am–5pm (excluding public holidays).

  • Account Manager

    3 days ago

    Sydney, New South Wales, Australia Client Services Full time $90,000 - $120,000 per year

    Salary: AU$85,000 - AU$100,000Who we areWelcome to The Marketing Practice (tmp). We're not just an agency; we set the bar for advancing B2B marketing, armed with a global team of 300+ B2B specialists ready to unlock potential for our clients. They include incumbent leaders and some of most exciting and fast-growing unicorns in tech, working with them across...

  • Client Services Officer

    1 week ago

    Sydney, New South Wales, Australia Fiducian Financial Services Pty Ltd Full time $60,000 - $80,000 per year

    Are you a skilled Client Services Officer looking to develop your career within the financial services industry?We are a nationally recognised Financial Services company seeking a dedicated individual to join our team as a Client Services Officer. The position is based in our Sydney CBD office and offers a competitive package, a professional and friendly...

  • Client Services

    2 weeks ago

    Sydney, New South Wales, Australia Private Advertiser Full time $70,000 - $120,000 per year

    Are you reliable, highly organised, and passionate about delivering exceptional client service and administrative support? We're looking for a proactive and experienced professional to join our reputable and unique financial planning firm in a dual role that combines Client Service and Administrative Assistant responsibilities.This is a rare opportunity to...

  • Marketing & Client Service Assistant

    1 week ago

    Sydney, New South Wales, Australia Accounting and Adviser Services Pty Ltd Full time $60,000 - $90,000 per year

    We're a fast-growing SMSF &Portfolio Administration businessin Sydney CBD, looking for someone with strong administrative, organisational, client service, and marketing skills to join our team.In this role, you'll work closely with the CEO and our team to make a real impact by:·     Managing key relationships with advisers, accountants and...

  • Client Services

    4 days ago

    Sydney, New South Wales, Australia TKH Security | Park Assist Full time $60,000 - $80,000 per year

    About TKH SecurityPark Assist, now part of the TKH Security group, is a genuine Aussie start-up success story. Park Assist has become the parking industry's leading camera focused innovator with the most camera-based parking guidance installations in the world. Our technology helps our clients deliver world-leading parking experiences to their customers,...

  • Client Services

    20 hours ago

    Sydney, New South Wales, Australia IMEA Group Full time $45,000 - $60,000 per year

    About UsInfinity Fire Protection (part of the IMEA Group) is a leading provider of fire protection services across NSW, delivering compliance, safety, and peace of mind to some of Australia's most recognised organisations. We are experiencing strong growth across residential, commercial, and industrial portfolios and are now seeking a motivated junior to...

  • Client Service Officer

    1 week ago

    Sydney, New South Wales, Australia Profusion Full time $60,000 - $90,000 per year

    A leading investment solutions provider is seeking a Client Services Officer with 1-3 years of experience in client servicing to join a high-performing team.Reporting to the Senior Manager, Client Services you'll be responsible for delivering outstanding customer service to clients and stakeholders. You'll work closely with another Client Services Officer to...

  • Head of Client Services

    1 week ago

    Sydney, New South Wales, Australia Woofys Group Full time $120,000 - $180,000 per year

    EMPLOYMENT TYPE |Full TimeLOCATION |Alexandria, NSWMANAGER |COOCOMPANY VALUES |Have a Crack | Nothing But the Best | Back Yourself | Don't be a Dickhead EMAILPURPOSE OF THE ROLEWoofys is in growth-mode. We are a brand experience company, helping businesses create memorable and impactful IRL brand activations. We work with leading names in fashion,...

  • Client Service Manager

    22 hours ago

    Sydney, New South Wales, Australia Jivaro Full time $104,000 - $156,000 per year

    Client Service Manager$84,400- $109,800 + superRole SummaryAs the Client Service Manager, you will have a special focus on client development and play a pivotal role in crafting memorable client experiences aligned with Company standards for the Store. Key Responsibilities: Client Development Develop a client development strategy for key customer segments...

  • Client Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia Berritta Consulting Full time $120,000 - $180,000 per year

    Professional Year Pathway: Gain access to a structured Professional Year Program to boost your skills and employability in Australia.A defined roadmap to transition into an advisor role, supported by mentorship and training.Supportive Culture; Join a collaborative, inclusive team that values your contributions.Client Service Officer / Associate (Pathway to...