Client Services

15 hours ago

Sydney, New South Wales, Australia FormBay Pty Ltd Full time $60,000 - $90,000 per year
About Us

Formbay is a leader in the Australian renewable energy sector, helping solar retailers and installers manage the creation and trading of Small-Scale Technology Certificates (STCs). Since 2011, we've been known for providing trusted compliance and customer support services that make the process simple for our clients.

About the Role

This is not a tech or engineering role – it's a frontline customer service and compliance position. You'll be speaking with clients daily by phone and email, guiding them through applications, answering questions, and ensuring their submissions meet requirements.

If you love problem-solving, attention to detail, and delivering an excellent client experience, this role will give you the opportunity to shine and develop specialist knowledge in the renewable energy compliance space.

Your responsibilities will include:
  • Managing a high volume of inbound client calls and emails
  • Helping clients complete and troubleshoot applications
  • Checking details for accuracy and compliance with scheme requirements
  • Providing clear, empathetic communication and support
  • Being the "go-to" contact for client queries
What We're Looking For
  • Essential: Call centre or high-volume customer service experience
  • Strong written and verbal communication with active listening skills
  • Ability to multitask and stay calm under pressure
  • Detail-oriented with an interest in compliance and processes
  • Keen to learn and grow knowledge of the renewable energy scheme

(Note: This role is not suitable for engineers, IT, or cyber security applicants – it is focused on client service and compliance.)

Why Join Us
  • Bright, modern office in Sydney CBD (5 minutes from Town Hall)
  • Free group training sessions at a private gym
  • Supportive, friendly work culture with a close-knit team
  • Exposure to the renewable energy industry without needing a technical background
  • Opportunities to learn compliance and expand your customer service career

Office hours: Monday to Friday, 9am–5pm (excluding public holidays).

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