Tenancy Services Officer

Introduction:

The Opportunity

Hunter Community Housing (HCH), an agency of the Catholic Diocese of Maitland-Newcastle, is seeking a dedicated Tenancy Services Officer to support the effective management of our growing portfolio of affordable and market residential rental properties across the Hunter region. This role offers a rewarding opportunity to deliver high-quality tenancy and property management while supporting tenants to maintain stable and successful tenancies.

As the primary contact for tenants, landlords and support partners, you will manage tenancy and lease administration, rent and arrears processes, coordinate property inspections and maintenance, and assist with onboarding new properties. You will also provide occasional support to specialist programs, including our tenancy response function.

With a strong focus on customer service, compliance and professional property management practices, you will help ensure our rental programs operate smoothly and meet all relevant regulatory requirements. The role also contributes to building strong landlord relationships and supporting HCH's continued growth and development.

This position is well suited to an experienced residential property manager or real estate professional who enjoys working with people, values fairness and integrity, and is motivated to make a positive impact through stable housing.

If you're looking for a role where your tenancy expertise can truly make a difference, we'd love to hear from you.

BENEFITS OF WORKING WITH US

• Receive an attractive salary with salary packaging available
• Paid parental leave for eligible employees;
• Fantastic ongoing training & development, coaching & mentoring and career progression opportunities;
• A great friendly environment of dedicated and passionate co-workers;
• Discounted gym membership, Fitness Passport; and more.
• Onsite Parking

Description:

POSITION DESCRIPTION

The purpose of this position is to manage tenant and landlord relationships, carry out daily tenancy and property management tasks in compliance with community housing National Law, the NSW Residential Tenancies Act and associated regulatory obligations.

The Tenancy Services Officer is responsible for delivering high-quality tenancy and property management services across Hunter Community Housing's portfolio of properties under management. This includes assisting with tenancy and lease administration, rent and arrears management, property inspections, new property onboarding, property handback, landlord engagement, tenant engagement and connecting tenants with support services to promote stable tenancies.

The role focuses on providing customer-centric, responsive services to tenants, acting as the primary point of contact for all tenancy matters. It requires a blend of property management skills and a commitment to supporting tenants' wellbeing and ability to sustain their tenancy. The Tenancy

Services Officer is responsible for managing a portfolio of properties and will work proactively to manage property care, tenant arrears and community issues.

The incumbent commits to working within Work Health and Safety guidelines and Code of Conduct at all times whilst in the employ of Hunter Community Housing, an agency of the Catholic Diocese of Maitland-Newcastle.

Skills and Experiences:

EXPERIENCE/CRITERIA

• 5+ years demonstrated experience in tenancy/property management.
• Strong customer services and communication skills.
• Problem-solving and conflict resolutions skills.
• Ability to work both autonomously and as part of a team.
• Proficiency in Microsoft Office, tenancy management and other relevant software.
• Commitment to social justice and fair housing principles.

QUALIFICATIONS

• Diploma or Certificate in Real Estate Management, Social Housing or other relevant disciplines.
• Current Class C Driver's Licence.
• Applicants will require a clearance in regard to Working with Children and Criminal background checks.
• Experience in working in community housing (Desirable).

To Apply

Please provide a current copy of your Resume and a Cover Letter which addresses the two criterion points below:

• Why you want this role and how it aligns with your career goals.
• Your qualifications and experience in a similar position.

For further information regarding this position, please contact: Julie Barnett -

Applications close: 11:59pm Friday 28th November 2025

Additional information

The Diocese of Maitland-Newcastle is committed to safeguarding children and vulnerable persons and preventing those in our care from suffering abuse or neglect. It is committed to implementing and maintaining compliance with the NSW Child Safe Standards and the National Catholic Safeguarding Standards and takes a zero-tolerance approach to abuse of children or vulnerable persons.

All who work in the name of the Diocese must comply with the Diocesan Safeguarding Framework Policy and act in accordance with the Diocese's Code of Conduct which includes the Diocese's Safeguarding Commitment Statement. Employees are required to undergo a National Police Check and retain a valid NSW Working with Children Check where necessary, in accordance with legislation.