Building Services Officer

5 hours ago

Newcastle, New South Wales, Australia EML Full time $45,000 - $60,000 per year

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Newcastle, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
 

As the Receptionist (internally known as a building services officer), you'll be the first point of contact, managing the front desk, answering calls, greeting visitors, and staying on top of our busy national phone line and shared inbox.

This is a great opportunity for someone with outstanding communication skills to get experience in a corporate environment.

This will be a Part Time (Wednesday - Friday) contract position based in the Newcastle office (please note due to the nature of this role, you will need to work in the office 5 days per week.
 

YOUR RESPONSIBILITIES

  • Be the main point of contact for our national phone line.

  • Manage a national shared inbox of general enquiries.

  • Provide support to the wider building services team when required.

  • Provide relief to our front desk and front of house services.

  • Creating and maintaining strong relationships with all stakeholders, internal clients, and the management team by displaying our values and behaviours.

ABOUT YOU

  • Previous experience answering a high volume of incoming calls.

  • Excellent phone manner & attention to detail.

  • The ability to take initiative, be innovative, and solve problems, with attention for accuracy, spelling and grammar and an excellent eye for detail.

  • Proficiency in Microsoft office suite including MS Word, MS Excel, MS Outlook, PowerPoint.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

  • A vibrant, collaborative innovative team culture

  • Flexibility with opportunity to WFH when you are fully trained in your role.

  • A corporate wellbeing program with discounted health insurance and gym membership

  • Access to discounts at over 350 retailers through our Rewards Hub program

  • Entitlement to an annual tenure and performance-based recognition reward

  • Comprehensive learning and development support

  • Companywide events to celebrate success.

  • Quarterly Reward and Recognition Awards

  • Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
 

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