Operations Support Lead

Work Type : Permanent Full Time

There to care. Here for good.

Aged care is so important. Some people forget that. You don't and neither do we. Because helping people is what we were born to do.

We've been a leading provider of aged care in communities across South Australia since 1953. That's a long journey, and we're proud of our stability and strength.

Now, we're on a mission to continue to grow and improve our services and impact, hand in hand with our fantastic team.

Here, every moment matters and every client counts. And so do you.

Join us as Operations Support Lead and be there to care.

A brighter future with Helping Hand, for older people and for you.

Are you a strategic thinker with a passion for workforce planning and operational excellence? We're seeking an individual to oversee and optimise our rostering and workforce management functions, ensuring our frontline teams are supported to deliver high-quality care and services.

As the Operations Support Lead, you'll be responsible for leading a team of Operations Support Officers and managing the end-to-end rostering process across multiple service areas. You'll work closely with operational leaders to align workforce capacity with service demand, drive efficiency, and ensure compliance with industrial agreements.

You'll also make an impact by:

• Leading and mentoring the operations support team to deliver timely and accurate schedules
• Developing and implementing rostering strategies that support service delivery and workforce wellbeing
• Collaborating with service managers to forecast staffing needs and manage gaps proactively
• Monitoring roster performance metrics and identify opportunities for improvement
• Ensuring compliance with relevant awards, enterprise agreements, and organisational policies
• Supporting system upgrades, process improvements, and change initiatives

What you'll bring

To succeed in this role, you will have:

• Demonstrated experience in team leadership or supervisory roles within community, aged care, or health sectors.
• Completion or working towards a Certificate III or IV in Business Administration or a related field.
• Excellent interpersonal and communication skills, with a collaborative leadership style.
• Demonstrated proficiency in Microsoft Office applications.
• Demonstrated expertise in workforce rostering and scheduling.
• Strong problem-solving and decision-making capabilities, particularly under pressure.
• High level of attention to detail, time management, and organisational skills.
• Ability to demonstrate effective administration and organisation of tasks and projects, including setting work priorities to meet deadlines.
• Proven ability to collect, enter, and analyse data using available technologies and resources to support informed decision-making and operational efficiency.
• Ability to work autonomously while recognising personal accountability and the value of consultation and collaboration.
• Valid NDIS Worker Screening clearance or willingness to obtain one.

You'll stand out from the crowd if you have some of the following:

• Understanding of relevant legislative frameworks (e.g., Aged Care Act, Fair Work, NES)
• Experience in Aged Care

Please note : At Helping Hand, we're committed to evolving with the needs of our community. This means the responsibilities of this role may be reviewed and refined over time to ensure continued alignment with our clients, teams, and organisational objectives.

Why Helping Hand?

Here at Helping Hand we truly care about how you are. Here are some of the things we hope you'll love about working with us:

• We are who you are
  
  At Helping Hand, you'll find real support from teammates and managers who share your values and strengths.
• We are where you are
  
  Helping Hand operates in over 20 communities across South Australia, where we were born and where our roots will always be.
• We care how you are
  
  Be part of a kind, friendly team that genuinely cares about you and your wellbeing.

You'll also enjoy a range of other benefits:

• Be part of a warm, friendly team that genuinely cares about you and your wellbeing
• Maximise your take-home pay by salary packaging up to $15,899 each year
• Enjoy an additional $2,650 tax free per year with our Meal and Entertainment Card
• 17.5% leave loading
• Prioritise your health and wellbeing with discounted private health insurance, plus our Employee Assistance Program
• Get active with our Fitness Passport Program and enjoy discounted gym memberships for you and your family
• Access to an Employee Assistance Program (EAP)

Are you ready to lend a helping hand?

Join us at Helping Hand and help shape your future and ours.

We will be reviewing applications as they are submitted, and conducting interviews accordingly.

Apply online today, or to find out more please contact Recruitment team.

Current Helping Hand employees must notify their manager of their intent to apply.

Please note, you are required to hold valid NDIS or willing to obtain one. Successful candidates will be required to attend induction sessions before commencing work.

Helping Hand welcomes and respects the diversity our clients, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.

Helping Hand strongly recommends that all employees receive COVID-19 and flu vaccinations, as we work in a high-risk setting and are in contact with vulnerable people.