Duty Manager

2 weeks ago

Windsor, Australia IHG Hotels & Resorts Full time $80,000 - $120,000 per year

Duty Manager - Crowne Plaza Hawkesbury Valley

Hotel Brand: Crowne Plaza Hotels & Resorts

Location: Australia, New South Wales, Windsor

Hotel: Hawkesbury Valley (SYDWD), 61 Hawkesbury Valley Way, 2756

Job number: 142399

At Crowne Plaza Hotels & Resorts, our goal is to make business travel work – and that's where you come in. When you join Crowne Plaza Hotels & Resorts, you're more than just a job title.

We're looking for a dynamic, confident, and ambitious Full-Time Duty Manager to join our Front Office Team at Crowne Plaza Hawkesbury Valley.

Nestled in the scenic Hawkesbury River Valley, just 45 minutes from Sydney, our hotel offers a unique blend of indulgence and urban convenience. From conferences and romantic retreats to group getaways, our resort-style property provides unforgettable guest experiences across 8 hectares of landscaped gardens, luxurious accommodations, and exclusive spa services.

About the Role:

As Duty Manager, you will report directly to the Front Office Manager and play a critical role in ensuring the smooth day-to-day operations of the hotel. This includes supporting and supervising the Reception and Concierge teams, handling guest inquiries, and ensuring personalized service delivery throughout the property.

Key Responsibilities:

  • Supervise and lead front office operations, ensuring seamless guest experiences.
  • Respond promptly to guest requests and issues, providing proactive solutions.
  • Oversee and mentor front office team members, fostering development and excellence.
  • Should be able to perform night audit shifts a few times per week, ensuring accurate financial reconciliation and smooth overnight operations.
  • Collaborate with all departments to ensure smooth transitions across shifts.

About You:

  • An approachable person and have a real passion for providing connecting and seamless service to ensure a memorable guest experience
  • A minimum of 2 years' experience in a hotel Front Office position, with exposure to both front desk and reservations procedures
  • You will be able to demonstrate highly developed interpersonal and communication skills both written and verbal and willingness to manage multiple tasks, conflicting deadlines and varying guest situations
  • Comfortable working night audit shifts as part of your regular roster.
  • Strong decision-making, problem-solving, and time-management skills.
  • Proficiency in hotel management systems (e.g., Opera).
  • Current NSW Responsible Service of Alcohol (RSA) certification.
  • The flexibility to work on a rotating roster including weekdays, weekends, public holidays and the upcoming festive season period
  • You must also meet the legal requirements to work in this country

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including discounted parking and hotel discounts worldwide. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.

And because the Crowne Plaza Hotels & Resorts brand belongs to the IHG family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Crowne Plaza and IHG and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to

Join us and bring your passion to Crowne Plaza and IHG – where you'll have room to grow, room to be yourself, and room to make a difference.

  • Duty Manager/supervisor/ Team Leader

    5 days ago

    Windsor, Australia Undetected Full time

    UNDETECTED BAR requires an experienced and professional Duty Manager to assist the Management team in the day to day operations of the Venue. UNDETECTED BAR staff have a clear focus in the areas of customer service, staff training and development. The successful applicant will be directly involved in assisting the Management team in all aspects of...

  • Club Manager

    2 weeks ago

    Windsor, Australia Windsor bowls club Full time $73,273 per year

    Position Title: Club ManagerReports to: Chairman of the Management Committee (MC)Liaises with: Club Members, Suppliers, Bar Manager, Kitchen Manager, Other Employees and other relevant individuals or groups.General Purpose: To undertake the duties of the general management of the club's maintenance, projects, sponsorship, external relations, activities and...

  • Retail Manager

    5 days ago

    Windsor, Australia Subway Windsor Full time

    **About Us**: We operate a network of successful Subway stores around Hawkesbury region, committed to delivering superior customer experience and high-quality management standards. We pride ourselves on operational excellence, strong team culture, and community engagement. **Key Responsibilities**: - Lead and manage store operations, including budgeting,...

  • Hostel Manager

    7 days ago

    Windsor, Australia The Mahony Group Full time

    The hostel is located in Windsor/St Kilda Junction and offers travelers a mix of accommodation and guest facilities. **Responsibilities**: - Adopt a hands-on management approach with the daily operations of the hostel; - Staff, roster, co-ordinate and manage the Reception, Housekeeping and Maintenance; - Ensure that guest satisfaction is the prime focus...

  • Account Manager

    3 days ago

    Windsor, Australia Pride Promotions Full time

    Position Description Position Title **Account Manager** Reports to Managing Director, Sales & Marketing Manager Company Pride Promotions Location Melbourne head office **Key Responsibilities** 1. Plan and orchestrate creative and effective marketing campaigns for clients 2. Maintain and improve client and brand integrity in the marketplace 3. Drive...

  • Account Manager

    11 hours ago

    Windsor, Australia Pride Promotions Full time

    Position Description Position Title **Account Manager** Reports to Managing Director, Sales & Marketing Manager Company Pride Promotions Location Melbourne head office **Key Responsibilities** 1. Plan and orchestrate creative and effective marketing campaigns for clients 2. Maintain and improve client and brand integrity in the marketplace 3. Drive...

  • Bar Manager

    2 weeks ago

    Windsor, Australia Placed.au Full time

     **Job description: ** - Ensure all staff have current RSA certificate. - Ensure that the company has recorded copies of all active staff RSA in the office folder. - Ensure RSA register is up to date and current at all times. - Ensure all staff adhere to all RSA regulations at all times. - Ensure effective control of all stock and assets, ensuring any...

  • Retail Manager

    2 weeks ago

    Windsor, Australia Subway Full time $76,900 - $93,636 per year

    About Us:We operate a network of successful Subway stores around Hawkesbury region, committed to delivering superior customer experience and high-quality management standards. We pride ourselves on operational excellence, strong team culture, and community engagement.Key Responsibilities:Lead and manage store operations, including budgeting, pricing, and...

  • Practice Manager

    2 weeks ago

    Windsor, Australia Greencross Vets Full time

    **Company Description** Are you a Practice Manager who is passionate about mentorship and building a culture of collaboration and support?** **Or a Vet Nurse eager to step up into a managerial position?** This is your opportunity to lead a strong and friendly team, enjoy work life balance, and continue to grow with the endless professional development...

  • Services Operations Manager

    1 week ago

    Windsor, Australia Johnson Controls Full time

    Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable, and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about...