Hostel Manager

The hostel is located in Windsor/St Kilda Junction and offers travelers a mix of accommodation and guest facilities.

**Responsibilities**:

- Adopt a hands-on management approach with the daily operations of the hostel;
- Staff, roster, co-ordinate and manage the Reception, Housekeeping and Maintenance;
- Ensure that guest satisfaction is the prime focus and respond to and implement feedback;
- Elevate and action guest issues as required;
- Drive direct bookings for the hostel;
- Have a clear understanding of how to maximize bookings from online booking providers;
- Maintain online reservation system and ensure accuracy of guest information;and
- Uphold high standards and quality in all aspects of the hostel.
- Two years (minimum) accommodation management experience;
- Experience with online booking systems;
- Strong sense of initiative and ability to work independently;
- Capacity for flexible work periods as the hostel operates 7 days-a-week;
- Impeccable attention to detail;
- Proven experience in implementing staff structures and procedures;
- Exceptional interpersonal and communication skills;
- E-mail, Social Media and intermediate IT capabilities; and
- Must have unrestricted work rights for Australia.

**What's on offer**:

- Minimum 6 month, fixed-term contract (with potential for on-going role within the hostel or elsewhere within our group);
- Comprehensive induction, ongoing training and coaching;
- Varied work duties in a fast-paced and social environment; and
- Competitive salary package and benefits.

**Job Type**: Part-time

**Salary**: $26.00 - $45.00 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Windsor, VIC 3181: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)