Technical Account Manager

About us

At One Solution, we're a trusted leader in delivering innovative and tailored IT solutions across Australia, with a strong base in Unley, South Australia. With over 10 years of industry experience, we specialise in helping businesses of all sizes optimise their technology and achieve their goals.

What We Do

We offer a comprehensive range of ICT services, including managed ICT support, cloud solutions, cybersecurity, and strategic ICT consulting. Our team of dedicated experts takes a customer-focused approach, ensuring businesses thrive in an ever-evolving digital landscape.

Why Join Us

• Be part of a dynamic team that values innovation, collaboration, and growth.
• Enjoy a supportive work culture where your ideas and expertise truly make a difference.
• Benefit from opportunities for professional development and career progression in a fast-paced industry.
• Work on exciting projects with a diverse range of clients across various industries.

About You

• You are naturally curious and thrive on exploring new ideas and concepts.
• You have an open mind and embrace learning opportunities, always eager to challenge yourself and grow both personally and professionally.
• Problem-solving excites you, whether you're working independently or collaborating as part of a team.
• You enjoy tackling new and uncertain challenges, no two days are the same.
• Strong attention to detail and time management skills ensure you stay efficient while keeping the bigger picture and company deadlines in focus.
• Ability to work under pressure.

The Offering

We have an exciting opportunity for you to join our team as Technical Account Manager

You will be responsible for developing and maintaining strong client relationships, identifying opportunities for growth, and ensuring seamless customer experience through consultative selling and data-driven insights.

Key Responsibilities

1. Customer Engagement

• Adopt a customer-first approach by actively listening and solving client challenges.
• Train sales teams in consultative selling and problem-solving techniques.
• Conduct quarterly Customer Needs Analysis sessions to tailor solutions.
• Develop and execute a personalised follow-up strategy to enhance customer satisfaction.

2. Building Long-Term Customer Relationships

• Implement a Customer Success Program with regular client touchpoints.
• Offer unique loyalty benefits such as discounts, premium support, and training.
• Organise and lead customer engagement events to strengthen relationships.

3. Driving Revenue Growth & Increasing Share of Wallet

• Develop customised bundles and service packages for existing customers.
• Drive upsell and cross-sell campaigns using data insights.
• Provide exclusive early access to new solutions for loyal customers.

4. Leveraging Data Analytics to Predict Customer Needs

• Utilise company analytics tools (e.g., Bluewater, CW) to derive customer insights.
• Analyse historical data to anticipate renewal and upgrade opportunities.
• Automate proactive service offerings based on customer usage patterns.

5. Aligning Sales & Technical Teams for Seamless Execution

• Establish a Joint Sales-Technical Collaboration framework.
• Utilise real-time communication tools (e.g., CW) for seamless inter-departmental coordination.
• Conduct cross-functional training sessions to enhance team efficiency.

Qualifications & Experience

• Bachelor's degree in Business, IT, Telecommunications, or related field.
• 3-5 years of experience in Account Management, Sales, or Customer Success within the IT or Telecommunications industry.
• Proven track record in customer relationship management and consultative selling.
• Strong ability to analyse customer data and drive strategic decision-making.
• Experience in collaborating with technical teams to deliver tailored solutions.
• Proficiency in CRM tools, data analytics platforms, and sales automation tools.

Skills & Attributes

• Excellent communication and negotiation skills.
• Strong problem-solving and analytical abilities.
• Ability to manage multiple accounts while ensuring customer satisfaction.
• Passion for technology and innovation in the IT/Telecom sector.
• Proactive and results-oriented mindset.

Our Values

• Make it Happen: We're passionate about you – our customers, our people, our families, our business. It makes us happy when we provide you with a great experience, and we never want to let you down.
• Communicate with Purpose: We want to communicate with you, so you know what's going on – and we love to listen too
• Trust is a Must: You can rely on us as your "safe pair of hands". A trusted employer, a trusted partner, a trusted supplier
• Culture Counts: We want to create a great place to come to work. We want to have fun, be creative and bounce off each other. We celebrate our differences; our complimentary skills and we value friendship.
• Experience Matters: We value the reputation of our business and our team. We value the knowledge of the solutions we sell, because we've done it many times before.

One Solution actively encourages applications from individuals of all genders and backgrounds, recognising that a diverse team contributes to innovation and success.

We work hard to ensure equality extends to creating an environment where everyone feels valued and empowered to reach their full potential. At One Solution, we don't just solve problems, we build relationships. If you want to find more about us visit our website at

If you're passionate about technology and driven to deliver exceptional service, we'd love to hear from you.

Please submit your application through SEEK with a pdf copy of your CV and a Cover Letter.