Administration/Scheduling Officer

Are you looking for a fun & fast paced job where you giggle all day making the day fly by?

Enjoy the challenge of the matrix of scheduling appointments?

Want a truly collaborative team, and an environment our clients want to visit? Then Kid Sense might be the place for you

The Opportunity

This growth position WIN, WIN, WIN opportunity gives an experienced (preferably full time) Allied Health Administration Officer the chance to help change the lives of children in need, help our friendly clinicians deliver awesome quality care of the family and enjoy a diverse role in a rapidly growing company.

Being front of house (by phone or in person) you will be the face and voice of the company and as such, must have a genuine desire to provide a high-quality service to our clients, their families, and our clinicians. Scheduling a great mind game where you bring parents joy by giving them the appointments they are desperately seeking

About Kid Sense

Kid Sense Child Development provides Paediatric Occupational Therapy and Speech Pathology services to children with delays and disabilities such as physical, language and social developmental challenges, and learning frustrations that can otherwise prevent them from functioning optimally, independently and confidently.

With 6 clinic locations across metropolitan Adelaide our expanding team of 40+ Paediatric Professionals passionately develop a brighter future for our clients, their families and their teachers. This position is based at our Unley operational headquarters, serving 5 other clinics as well as clinicians in the community.

Embracing the philosophy of Constant and Never-ending Improvement, we operate a highly professional, systemised, and IT enabled working environment where creativity, innovation, technology and teamwork are strongly encouraged and where "Little Things Matter Most".

The Role

This ideally full time dynamic role is strongly focus on assisting client support (eg invoicing and billing) as well as the management of our Appointment Schedules across multiple clinic locations. Specifically it involves:

• Greeting and welcoming Kid Sense clients and their families / caregivers (physically and/or by phone)
• Client Billing and associated payments for NDIS, Medicare & Private clients through HICAPS, Tyro or over the phone
• Data entry to maintain basic accounting practices and debt management
• Data entry to maintain compliance with NDIS and company standards
• Client scheduling (both adhoc and establishing Annual/Group Appointment Schedules)
• Monitoring and updating our Appointment Waitlists
• Managing electronic communications including dedicated client communication email account
• Supporting our clinicians in the delivery of their clinical services by providing general administrative support and assisting them to fill their individual schedules
• Support our clients by utilising well established systems and procedures to support operational efficiency
• Opening and closing the clinic on a rotating basis
• End of day banking balancing and reporting
• Some (minimal) Debt Collection (current only)
• Contribute to our Kid Sense value of C.A.N.I – continuous and never-ending improvement

Skills and Experience

• Proven Receptionist/Administration background with a minimum of 2 years previous experience managing a busy front of house Allied Health or Medical Centre environment.
• Experience with EFTPOS and HICAPS. Tyro experience desirable, but not essential.
• A good working knowledge of the Microsoft Suite.
• Experience in using 'PracSuite' Practice Management software system (or similar Medical Software)
• Good working knowledge of the NDIS (National Disability Insurance Scheme) and Medicare is desirable but not necessary
• Attention to detail and a high level of accuracy
• Ability to work autonomously and take initiative with tasks
• Excellent time management skills and the ability to work to deadlines
• Ability to communicate effectively with a variety of people
• Proactive and 'Can do' attitude is crucial

Work Benefits

• Positive team culturewith a fun and social team focus with regular sponsored events
• Well-developed systems/procedures to support easy, efficient and high quality service delivery
• Strong Health and Well BeingProgram
• Fun social events
• Freeonsite Parking
• Employee Uniform Provided

This is an outstanding opportunity to work as a part of a dynamic and growing Operations Team, and the opportunity to progress your career within a growing business.

Help us to deliver great care to children that need it, and appreciate it

For more information about the Kid Sense Team visit 

Applications close: October 16th 2025

We will be reviewing and contacting short-listed applicants as submissions are received.

You must have the right to live and work in this location to apply for this job.

We will not be accepting calls from Recruitment Agencies for this role