Support Officer

What's on Offer

Join the Psychological Services team and support them as part of the wider Health Safety and Wellbeing Department.

We strive to create a high-quality working life for our community of valued employees.

Working with us provides:

• Access to a Rostered Day Off;
• All roles can be worked flexibly but this may differ from role to role;
• Uniquely rewarding work in the service of the Victorian community;
• Support for education, career and professional development;
• Enterprise Agreement salary increases;
• Novated lease options and superannuation salary sacrifice;
• An unrivalled suite of physical and mental health and wellbeing support services;
• Access to a sports voucher;
• Discounted health insurance;
• Corporate Clothing Allowance (conditions apply)
• Free gym access;
• Close to Public Transport (opposite Parliament Station)

About the Role

Functional Accountabilities include:

• Undertake administrative tasks including answering and directing general inquiry telephone calls, group inbox management, word processing, (Microsoft Office Suite) and provide project-related support;
• Provide support for the Electronic Document Records Management System (EDRMS) within the team, ensuring registration and classification of records;
• Assist with data collation for statistical reports required for the Psychological Services team;
• Maintain Psychological Services intranet page;
• Provide support to the Manager - Psychological Services with any ad-hoc requirements as needed and assist the team during periods of leave;
• Provide support to the HSW Team Coordinator and provide cross-functional support to the HSW department during certain periods.

About you

To be considered for this position you must have:

• Victorian Certificate of Education (VCE) or equivalent;
• Minimum Certificate III in an administrative field;
• Diploma/certificate in Business Administration, Human Resources, OHS or Project Management or relevant course or experience;
• Experience in records management and customer relations;
• Experience using the following would be an advantage: management software and Microsoft Teams;
• Have a general understanding of mental health and the psychological risks associated with emergency services activities (desirable).
• StudyingPsychology (desirable)

Serving the Community, valuing teamwork, having integrity, showing respect and being accountable are core values at Fire Rescue Victoria (FRV). We are looking for candidates who are committed to upholding our organisational values and behaviours as they guide our work and shape our culture.

About Us

FRV is a modern fire and rescue service that meets the needs of twenty-first century Victoria. FRV comprises of 4500 dedicated employees who serve and protect communities throughout Melbourne and Victoria's major regional centres.

We value and respect workplace diversity and seek to build a workforce that is representative of the community we serve. We welcome applications from people of all ages, genders, cultural and linguistic backgrounds, religious beliefs, Aboriginal and Torres Strait Islander peoples, people with a disability and people who are diverse in gender and sexuality.

How to Apply

Please apply via Seek by submitting a tailored cover letter and resume addressing the qualifications and work experience criteria listed.

Applications will be reviewed when received and suitable candidates will be contacted for interview at that time.  You are encouraged to apply early to ensure you don't miss this opportunity.

If you require any assistance or adjustments to fully participate in the recruitment and selection process, please contact Amelia Mazzotta, Recruitment Business Partner at

Important Information

FRV's standard practice is to appoint at the advertised salary level

Applicants must be an Australian Citizen or Permanent Resident to apply for this position.