Service Delivery Specialist

About us

At One Solution, we're a trusted leader in delivering innovative and tailored solutions across Australia, with a strong base in Unley, South Australia. With over 10 years of industry experience, we specialise in helping businesses of all sizes optimise their technology and achieve their goals.

What We Do

We offer a comprehensive range of services, including managed support, cloud solutions, cybersecurity, and strategic consulting. Our team of dedicated experts takes a customer-focused approach, ensuring businesses thrive in an ever-evolving digital landscape.

Why Join Us

• Be part of a dynamic team that values innovation, collaboration, and growth.
• Enjoy a supportive work culture where your ideas and expertise truly make a difference.
• Benefit from opportunities for professional development and career progression in a fast-paced industry.
• Work on exciting projects with a diverse range of clients across various industries.

About You

• You are naturally curious and thrive on exploring new ideas and concepts.
• You have an open mind and embrace learning opportunities, always eager to challenge yourself and grow both personally and professionally.
• Problem-solving excites you, whether you're working independently or collaborating as part of a team.
• You enjoy tackling new and uncertain challenges, no two days are the same.
• Strong attention to detail and time management skills ensure you stay efficient while keeping the bigger picture and company deadlines in focus.
• Ability to work under pressure.

The Offering

We have an exciting opportunity for you to join our team as Service Delivery Specialist (Telco)

You will be responsible for overseeing a portfolio of Government and Enterprise clients, ensuring the seamless delivery of telecommunications, and technology services (Telstra).

You will manage client relationships, ensure service performance, and drive continuous improvement in service delivery.

Key Responsibilities

Client Relationship Management & Portfolio Oversight

• Manage a portfolio of government and enterprise clients, ensuring that service delivery meets or exceeds expectations.
• Build and maintain strong, long-term relationships with clients, acting as the key contact for service-related issues, ensuring client satisfaction.
• Conduct regular client meetings to review performance, gather feedback, discuss areas for improvement, and explore potential new technology service offerings.
• Identify and proactively address any service risks or challenges within the portfolio.

Service Delivery & Performance Oversight

• Ensure all technology services are delivered in accordance with Service Level Agreements (SLAs) and contractual obligations, adhering to Australian standards and regulations.
• Monitor performance metrics for clients in the portfolio, taking action to resolve any service issues and ensuring service quality is maintained.
• Coordinate with internal teams (sales, technical support, operations) to address service challenges and maintain performance standards.

Sales & Project Assistance

• Support the Sales team in implementing new services, upgrades, or contract renewals for clients in the portfolio.
• Assist in developing project plans and ensuring timely delivery of service implementations, upgrades, or other projects within the portfolio.
• Contribute to the sales strategy by identifying upselling opportunities or new service needs based on client interactions and feedback.

Compliance, Risk Management & Continuous Improvement

• Ensure all service delivery processes comply with government regulations, industry standards, and company policies.
• Identify and mitigate any potential risks related to service delivery and develop strategies to avoid or resolve these issues.
• Drive continuous improvement in service delivery and customer experience, leveraging client feedback and performance metrics.

Reporting & Documentation

• Prepare and present regular performance reports for the client portfolio, covering key service metrics, client feedback, and areas for improvement.
• Ensure all service delivery activities, client communications, and compliance records are accurately documented in line with Australian business requirements.
• Update leadership on the performance of the client portfolio, ensuring any issues or opportunities are clearly communicated.

Preferred Qualifications & Experience

• Telco/ Telstra experience is desirable.
• Experience in service delivery, client relationship management, or account management.
• Experience in managing government and/or enterprise client portfolios.
• Strong understanding of service delivery aligned with SLAs and compliance standards.
• Familiarity with Australian standards and ITIL principles.
• Experience with CRM or ITSM platforms.
• Experience with public sector contracts or procurement in Australia.

Skills & Attributes

• Excellent communication and management skills.
• Strategic thinker with a proactive problem-solving mindset.
• Ability to multitask, monitor performance whilst working under pressure.

Our Values

• Make it Happen: We're passionate about you – our customers, our people, our families, our business. It makes us happy when we provide you with a great experience, and we never want to let you down.
• Communicate with Purpose: We want to communicate with you, so you know what's going on – and we love to listen too
• Trust is a Must: You can rely on us as your "safe pair of hands". A trusted employer, a trusted partner, a trusted supplier
• Culture Counts: We want to create a great place to come to work. We want to have fun, be creative and bounce off each other. We celebrate our differences; our complimentary skills and we value friendship.
• Experience Matters: We value the reputation of our business and our team. We value the knowledge of the solutions we sell, because we've done it many times before.

One Solution actively encourages applications from individuals of all genders and backgrounds, recognising that a diverse team contributes to innovation and success.

We work hard to ensure equality extends to creating an environment where everyone feels valued and empowered to reach their full potential. At One Solution, we don't just solve problems, we build relationships. If you want to find more about us visit our website at

If you're passionate about technology and driven to deliver exceptional service, we'd love to hear from you.

Please submit your application through SEEK with a pdf copy of your CV.