Homecare Service Delivery Lead

Full-Time contract, Hybrid position
- Adelaide, SA location
- Great role for experienced person in Community/Aged Care sector

**Healthcare Australia** ‘HCA’ is a national specialist healthcare staffing and direct care service provider that has a strong value set that believes in ethical business practice in providing effective support staff to Homecare and NDIS participants.

Now in our 50th year, as an employer we focus on our people to ensure a great home/work life balance. We play a crucial role in shaping the future of Healthcare in Australia; we embrace a culture of diversity and inclusivity, and we offer flexible working arrangements with opportunities to further your career. At HCA we enjoy a working environment where our employees feel valued.

**The opportunity and about the role**:
The Service Delivery lead is responsible for building our workforce capability through the successful delivery of Service Delivery Initiatives to meet the needs of our customers. The position will work with the State Manager and Team to develop and implement service delivery strategies and engagement approaches, that provide coaching, mentoring and supervision to our workforce.

**Responsibilities**:

- Promote HCA and attract new workforce
- Support and coach the field team to deliver excellent customer service
- Manage workforce leave - planned and unplanned to acceptable levels
- Help drive effective utilization of the field workforce by engaging with the support workers
- Work with the State and National Teams to design the development of our workforce to meet our customers’ needs.
- Build HCA workforce capability to meet our growing customer base and market share with sustainable new business
- Leverage workforce potential to meet market demand
- Work collaboratively with the State Team to deliver an excellent workforce experience and ensure consistent messaging that is engaging and leads to greater attraction

**The rewards**:
***
Working for us will put you in a strategic position with your career, with opportunities for growth and development along with financial and non-financial benefits. Healthcare Australia will continue to grow at exponential levels over the next few years and offers significant career advancement opportunities for the successful applicant. There will be a laptop and travel will be reimbursed per KM travelled.

If you are looking to join a market leader in the ever-growing healthcare industry and contribute towards delivering the highest level of Homecare services in Australia, then HCA is for you. We are a people-centric business with our core values being the heart and soul of all that we do.
- We are a people-centric business with our core values driving everything we do
- Centrally located in CBD
- Public transport on the doorstep
- Future career opportunities with an expanding national organisation
- Close, friendly and supportive team environment
- Ongoing training and support
- Hybrid role - 2 days’ working from home

**Is this you?**
- Minimum 1-2 years’ experience in administrative or a similar role
- Looking to establish your career in Homecare/Aged Care
- Flexible to travel for work purposes
- Hold current or willing to obtain Police check (within last 6 months)
- Fully vaccinated against Covid-19 and Influenza
- Emotionally intelligent and an ability to emphasis with customers and respond to their ever-changing needs.
- Ability to calmly perform in high pressure situations
- Determined to perform, exceed targets and execute commercial concepts
- Excellent communication and customer service skills

If the answer to all the above is
**‘yes’ **then