Defence Service Delivery Specialist

16 hours ago

All of Australia Compass Group Full time $80,000 - $120,000 per year

About the Role:
Compass Group is seeking a proactive and technically skilled Defence Service Delivery Specialist to act as a key point of contact for Service Delivery across all Defence systems and IT requirements. This role combines BAU support with project delivery, ensuring technology solutions remain fit-for-purpose, aligned with operational processes, and delivering measurable business value. The successful candidate will collaborate closely with IT Solutions Managers, Defence teams, and the wider D&T organisation to optimise the use of technology, support hardware and IT requirements, and contribute to continuous improvement initiatives.

Key Responsibilities:

  • Oversee the ongoing BAU operations for all managed systems, acting as an escalation point to maintain operational excellence and compliance.
  • Support the Solutions portfolio for Defence, ensuring systems are aligned with business processes and fit-for-purpose.
  • Collaborate with IT Solutions Managers and SMEs to identify opportunities for enhancements or process improvements.
  • Support project delivery and enhancement of multiple systems and service lines, including ServiceNow, ensuring Defence contract requirements are met.
  • Monitor and analyse adoption, user satisfaction, and utilisation, proactively identifying risks, issues, and dependencies.
  • Partner with vendors, SMEs, and IT teams to optimise solution delivery and performance.
  • Support training, change management, and user adoption initiatives to maximise utilisation of existing solutions.
  • Build strong engagement with business leaders and service line owners to ensure systems meet evolving operational needs.

Skills & Experience:

  • 2-3 years' experience in IT, with 1-2 years in delivering a range of products/projects.
  • Well-developed communication, influencing, negotiation, and decision-making skills.
  • Technical aptitude combined with commercial and product management awareness.
  • Familiarity with project management and product development lifecycles.
  • Experience building and maintaining relationships to drive product development and growth.
  • Product Management certification (e.g., AIPMM, Pragmatic Institute). (desirable)
  • Strong business analysis, problem-solving, analytical, and troubleshooting skills.
  • Team player with strong interpersonal, presentation, and customer-centric skills.
  • Experience working with service provider teams in mixed environments.
  • Understanding of digital trends and ability to evaluate applicability for business solutions.

Why Join Compass Group:
This role offers the opportunity to work on critical Defence systems and technology initiatives, supporting operational excellence while contributing to continuous improvement and innovation. You will collaborate with a dynamic team and have the chance to make a real impact across both BAU and project delivery functions.

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