Client Delivery Specialist

MUFG Pension & Market Services is a global business connecting millions of people with their assets – safely, securely, and responsibly. We have over 6500 employees across 4 continents and continue to grow every day. MUFG Retirement Solutions is the largest business under MUFG Pension and Market Services and we are the leading administrator for super funds in Australia. Many of our clients are household names. We are well positioned within a growing superannuation industry, combining our rich legacy with a fast-paced environment that enables rapid career growth. We are a diverse team with employees from various cultural and linguistic backgrounds, and we make sure to celebrate the successes of our clients and our people.

We're looking for a Client Delivery Specialist to join our team and help us deliver exceptional service to our superannuation clients. This role supports our Client Delivery Manager and Executive, playing a key part in operational execution, continuous improvement, and stakeholder engagement.

In this role, you'll:

• Be the go-to contact for day-to-day client and fund-related queries, ensuring timely and accurate responses
• Support client relationship management to meet satisfaction, retention, and revenue goals
• Coordinate SLA reporting and governance forums, ensuring compliance and clear communication
• Maintain and update operational procedures and business rules to reflect current requirements
• Assist with client invoicing and customised reporting, collaborating across teams
• Contribute to continuous improvement initiatives and strategic fund-specific projects
• Help ensure audit and compliance responsibilities are met with precision
• Escalate issues appropriately and work closely with internal stakeholders to resolve them

We'd love to hear from you if you have:

• Experience in client service, operations, or fund administration (ideally within financial services or superannuation)
• Strong organisational and problem-solving skills, with a keen eye for detail
• Confidence in managing stakeholder relationships and communicating effectively
• Proficiency in Microsoft Office (especially Excel, Word, and PowerPoint)
• Familiarity with superannuation regulations, SLA frameworks, or client reporting systems

Some of our Employment Benefits

 

• FlexiWorks – enabling our employees to work in the office and at home
  Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
• Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose
• Talent Referral Program
• Salary Sacrificing via Superannuation
• Employee Assistance Program
• Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
• Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft
• Novated Car Leasing

Culture at MUFG Pension & Market Services
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

How to apply
Apply now with your resume highlighting your skills, experience, and why you would be a good fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening, including a police check, prior to commencement of employment.