Operations Manager

About You

Our ideal candidate will be dynamic, hard working, flexible and customer focused and have experience in the operational management of sporting venues/facilities, with excellent communication skills essential for the role.

Essential requirements

• Relevant qualification and/or significant experience in a similar role
• Significant experience with the set up and running of a venue café and bar.
• Current National Police Clearance
• Working with Children Check
• Current First Aid Certificate including CPR

Job summary

The purpose of the Operations Manager is to manage the performance and operations of the sports facility in line with the Company's strategic priorities and goals. The Operations Manager is to provide leadership and ultimately be responsible for the implementation of sound high performance strategies that ensure continuous improvement, growth and sustainability of the  sports facility.

The Operations Manager will ensure the sports facilities performance and delivery is managed on a day-to-day basis in line with the Board's direction, with particular emphasis on the management of business operations, policies and procedures, competitions, sporting programs and facilities including the café and bar.

The Operations Manager will be responsible for all aspects of the sports facility's activities, including, but not limited to:

• leading its successful Operational and Financial performance;

•       driving a clearly defined growth strategy; and

• creating, developing & maintaining positive relationships with a diverse range of stakeholders.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Your responsibilities will include but not be limited to:

•    Overseeing the operational implementation of all  programs and competitions.

•    Overseeing the operational implementation of the cafe and bar.

•   Partnering with the Board to develop and execute the Strategic Plan, including conducting regular auditing and in-depth reporting, and delivering operational and strategic advice to the Board.

•   Collaborating with a diverse range of stakeholders to ensure first class governance, participation, and community engagement.

•  Develop, implement, and maintain a profitable and sustainable business model, ensuring the continued success of the sports facility, including the responsibility for all revenue generating activities and the management of expenditure to meet the authorised annual budget.

• Ensure that appropriate policies and procedures are in place to meet all legislative requirements and guarantee that all staff  meet child protection compliance requirements.

•   Partnering with the Board to ensure timely attention is given to core governance issues of the sports facility.

•  Develop and manage strategies and systems to ensure administrative compliance, including effective internal controls and  quality management systems.

•   Presenting a positive image to relevant stakeholders and to the public.

•   Liaise on behalf of the sports facility with local Councillors and Council representatives in relation to programs, initiatives, community engagement and facilities management as required.

•   Develop and enhance partnerships with key stakeholders, organisations, and sponsors to ensure the growth and success of the sports facility

Key Requirements

•    Manage the organisation and administration of all competitions and programs.

•    Manage the organisation and administration of the café and bar.

•    Manage all administrative functions and coordinate meetings with staff and stakeholders.

•  Work closely with the Board to set-up and execute Coaching Development Programs, Player Development Pathways and coordinate competition sustainability, growth, and engagement.

•    Manage and coordinate the implementation of marketing and media strategies and activities, including event planning, to  ensure the growth of the sports facility brand.

•      Oversee the writing and submission of grant applications offered by local councils, governments, and other entities.

•       Understanding of financial management software and any competition management software.

•       Tertiary degree in Sports Management and/or business equivalent.

•       Minimum 3 years' intensive sporting/business experience.

•       Understanding of management of a successful sporting or community-facing facility.

Key Performance Indicators

Conduct successful and financially viable Domestic and Elite Programs.

Conduct the successful and financially viable cafe and bar.

Manage all staff, ensuring robustly attainable KPI's are developed, measured, and effectively carried out.

Execute the Strategic Plan of the Company, in conjunction with the board and staff.

5.     In the event of a difference opinion of execution of the Strategic plan, the direction from the board shall prevail.

Maintain positive relationships with all member Clubs, Sponsors, and stakeholders.

The board shall conduct an annual performance and salary review of the Operations Manager.

Please provide:

• A cover letter highlighting your experience and skills as it relates to the role description above
• A current CV

Applications close on Friday 6 October 2025, however, PFPK reserves the right to fill the position before this date.