Family Relationships Officer

Role Summary

• Part-time position hours - 5 days a week available within a purpose-driven and inclusive organisation.
• Applicants must have experience in the disability sector and a strong understanding of the NDIS.
• Work in a collaborative team environment, where teamwork, communication, and shared goals are key.
• Must have a high level of computer literacy, including proficiency in Microsoft Office and CRM systems.
• Experience working in an agile, fast-paced, and high-volume setting is essential.
• Strong interpersonal and communication skills are required to engage with diverse stakeholders, including participants, families, and service providers.
• A commitment to safeguarding and inclusive practices is expected from all team members.

About us

Cahoots is a West Australian charity who give young people living with a disability, the chance of living their best life.

We provide inclusive opportunities through a range of social, cultural, educational and recreational activities, camps, and programs, that build their confidence, connection and valuable life skills.

Cahoots is an equal opportunity employer, and values the benefits a diverse and inclusive team brings to the organisation and our community. People from all cultural backgrounds, including Aboriginal and Torres Strait Islander people are strongly welcomed and encouraged to apply.

Cahoots is a organisation which prioritises safeguarding of children and people at risk. All candidates will be compliance checked and must commit to Cahoots Safeguarding Policy.

Family Relationship Management

• Proactively engage with new and existing participants and families.
• Promote Cahoots services through calls, meetings, emails, and events.
• Respond to enquiries in a warm, timely, and effective manner.
• Collaborate with other FROs to review support plans and ensure services align with participant goals.
• Represent Cahoots at schools, expos, and industry events.
• Contribute to improving communication processes and family engagement.

Data & Administration

• Coordinate and maintain participant records and documents.
• Manage new participant intake, ensuring completion of support plans, risk assessments, and service agreements.
• Maintain accurate CRM records and participant profiles.
• Process feedback, collect participant information, and support ongoing review of progress.
• Support the team with other administrative and communication tasks as required.

Essential criteria

• Minimum 2 years' experience in a role within a registered NDIS organisation.
• Highly organised with the ability to work across multiple tasks and prioritise effectively.
• Proven experience improving communication or customer service processes.
• Experience working in a team and collaborating with others.
• Excellent communication skills (written and verbal), with attention to detail.
• Strong relationship-building and problem-solving abilities.
• Computer literacy (Microsoft Office & CRM systems).
• Current NDIS Worker Screening Check and Working With Children Check (or ability to acquire).
• Must be available to work in school holidays.

Desirable

• Qualification in Disability, Community Services, Education, or a related field..
• Experience and/or understanding of the needs of people living with a disability and their families/carers.
• Relevant degree/qualification in disability/social work.
• Knowledge of NDIS Practice Standards and safeguarding best practices.

Benefits

• Be part of a values driven, mission focused team, who are creating life changing opportunities for children and young people in WA.
• Generous salary packaging benefits, and opportunities for personal and professional development.

How to apply

Please submit an up-to-date CV and a short cover letter detailing why you would be suitable for the role in relation to the tasks, responsibilities and criteria included above.