Reservations Consultant

5 days ago

North Sydney Council, Australia Coach Holidays & Tours Full time $45,000 - $60,000 per year

About Us

At Coach Holidays & Tours, we've been creating unforgettable travel experiences for Sydney's seniors and retirees for over 30 years. Our team is passionate about helping people explore, relax, and have fun — all from the comfort of our modern coaches. We're based in North Sydney, and we pride ourselves on having a welcoming, family-style atmosphere where everyone looks out for each other.

We're growing and looking for someone friendly, organised, and ready to jump in and help our reservations team keep things running smoothly.

About the Role

This is a varied role where no two days are quite the same. Most of your time will be spent taking reservations and bookings, answering questions, and helping our wonderful customers feel confident about their upcoming trips. You'll also handle data entry and general administration tasks, keeping the office running smoothly and helping wherever needed. If you like staying busy and enjoy a role where you can make someone's day just by being helpful and friendly, this could be a great fit.

What We're Looking For

We'd love someone with experience in the travel industry, but it's not essential if you have the right attitude and skills. A friendly and patient phone manner is a must, as you'll be speaking with customers every day and making sure they have everything they need. Confidence with reservations systems and data entry is important, as is attention to detail and a can-do attitude.

Previous administration experience and data entry skills necessary with a minimum of 2 years required.

Australian work rights are required for this position.

Why You'll Love Working With Us

You'll join a supportive and relaxed team who genuinely enjoy what they do. Our workplace is family-oriented, friendly, and filled with good humour — we work hard but love a laugh along the way. You'll get to speak with lovely, loyal customers who are excited about their upcoming holidays and be part of a well-known and trusted travel company with a great reputation.

How to Apply

If this sounds like you, we'd love to hear from you. Send us your resume and a short cover letter telling us a bit about yourself and why you'd be a great fit for the team.

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