Customer Care Assistant

2 weeks ago

Melbourne, Victoria, Australia Rollie Nation Full time $50,000 - $80,000 per year

We are seeking a passionate and skilled Customer Care Assistant to join our dynamic team. This role offers a unique opportunity to drive growth and maintain the vibrancy of Rollie Nation, where you can join a world making everyone feel more comfortable stepping beyond their comfort zone. 

Rollie Nation exists to build a more vibrant and positive world by helping people feel more comfortable pushing the boundaries of their everyday potential.  We exist to bring people All Day Comfort.

Role Snapshot:

As a Customer Care Assistant at Rollie Nation, your main focus is delivering an exceptional customer experience across all online and omnichannel touchpoints. You'll be responsible for ensuring each interaction is welcoming, solution-focused, and reflective of our brand values.

Your role involves engaging with customers, identifying their needs, offering knowledgeable product advice, sharing our brand story, and driving participation in events, activations, and our loyalty program. You'll be based in our showroom at HQ and responsible for resolving enquiries across phone, email, live chat, and social media, (using Gorgias) whist keeping communication flowing smoothly between Head Office, stores, and the warehouse.

Success in this position is measured by your ability to connect with customers, resolve issues efficiently, meet KPIs, and contribute positively to the team. To thrive, you'll need to be energetic, optimistic, open to learning, and passionate about creativity, technology, and individuality.

Location:

Based in our South Melbourne HQ

Who You Are:

  • Experienced:

You have at least 1-2 years of experience in a customer service/care role.
- Strategic Thinker:

You can see the bigger picture and contribute to the strategic direction of our program.
- Creative and Analytical:

Comfortable with both creative design and data-driven decision-making.
- Communicator:

Excellent at both internal and external communications, adept at building relationships.
- Results-Oriented:

Driven to achieve, with a knack for problem-solving and continuous improvement.

We Offer:

  • An engaging role where you can see the direct impact of your efforts.
  • A supportive team environment that values innovation and personal growth.
  • Competitive salary and benefits package, including professional development opportunities.

How to Apply:

Ready to join the team? Then please click the apply link and submit your cover letter and resume as a PDF detailing what you love most about customer care and why you'd be a perfect fit

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