Guest Services Agent

18 hours ago

Melbourne Airport Victoria Australia Quest Apartments Melbourne Airport Full time $45,000 - $65,000 per year

Summary:

The Guest Services Agent is responsible for providing exceptional customer service and ensuring a positive experience for all guests. This role requires excellent communication skills, attention to detail, and the ability to handle various tasks simultaneously. The Guest Services Agent will be the first point of contact for guests and must maintain a professional and friendly demeanor at all times.

Responsibilities:

  • Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
  • Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency.
  • Handle guest inquiries, requests, and complaints promptly and professionally.
  • Provide information about the facility, amenities, and local attractions to enhance the guest experience.
  • Coordinate and manage guest reservations, ensuring accuracy and timely updates.
  • Maintain a clean and organized front desk area, including the lobby and reception area.
  • Collaborate with other departments to ensure seamless guest services and resolve any issues that may arise.
  • Process payments and maintain accurate records of financial transactions.
  • Uphold company policies and procedures to ensure guest satisfaction and safety.
  • Continuously strive to improve guest services by seeking feedback and implementing necessary changes.

Qualifications:

  • High school diploma or equivalent; additional education in hospitality or related field is a plus.
  • RSA and full unrestricted driving license. Role require serving alcohol and driving our shuttle bus.
  • Proven experience in a customer service role, preferably in a hospitality setting.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Proficient in using computer systems and software, including reservation and payment systems.
  • Exceptional interpersonal skills and a positive attitude.
  • Flexibility to work various shifts, including weekends and holidays.
  • Ability to handle difficult situations with professionalism and empathy.
  • Knowledge of local attractions and services is an advantage.

  • On Site Manager/Guest Service Agent

    13 hours ago

    Melbourne Airport, Victoria , Australia Quest Apartments Melbourne Airport Full time $50,000 - $80,000 per year

    On-site Manager & Guest Service AgentQuest Melbourne Airport – Melbourne Airport, Northern SuburbsHospitality & Tourism | Front Office & Guest ServicesFull-time (On-site Manager) & Part-time/Casual (Guest Service Agent) roles availableKickstart your hospitality career with a national brand. Real responsibility, flexible shifts, great team culture – and...

  • Guest Service Agent

    15 hours ago

    Australia IHG Full time $45,000 - $65,000 per year

    DescriptionInterContinental Double Bay is looking for an experienced Guest Service Agent or someone with hotel experience looking to take that next stepAs a Guest Service Agent, you will be responsible for providing exceptional customer service to hotel guests during their stay. You will handle all guest interactions with professionalism and courtesy,...

  • Guest Service Agent

    3 days ago

    Yarrawonga, Victoria , Australia The Sebel, Yarrawonga Silverwoods Full time $45,000 - $65,000 per year

    We are a multi award-winning boutique resortThe Sebel Yarrawonga is a luxury boutique hotel, located in Silverwoods the No.1 Golf & Lifestyle Resort on the Murray River near Lake Mulwala. The Sebel Yarrawonga is not just a hotel; it's an experience. Clients come to indulge their senses and escape by the lake with a restaurant celebrating local regional wine...

  • Guest Service Agent

    18 hours ago

    Australia IHG Full time $45,000 - $65,000 per year

    DescriptionAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective...

  • Guest Service Agent

    14 hours ago

    Australia IHG Full time $45,000 - $65,000 per year

    DescriptionGuest Service Agent – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street MallNestled in the heart of Melbourne's vibrant CBD, an exciting new holiday destination has arrived – discover the boutique charm of Hotel Indigo and the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across...

  • Guest Service Agent

    5 days ago

    Fingal, Victoria, Australia Alba Thermal Springs & Spa Full time $60,000 - $80,000 per year

    The RoleAlba Thermal Springs & Spa is a world class wellness sanctuary located in Fingal, on the picturesque Mornington Peninsula.As a Guest Service Agent, you will play an integral role as our front of house specialist in giving guests exceptional service. As the first point of contact you will be part of our guest's journey, ensuring all aspects of the...

  • Guest Service Agent

    12 hours ago

    Australia IHG Full time $45,000 - $65,000 per year

    DescriptionAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective...

  • Guest Service Agent

    5 days ago

    Melbourne, Victoria, Australia Next Hotel Melbourne Full time $40,000 - $60,000 per year

    Join our team at Next Hotel MelbourneAre you passionate about creating unforgettable guest experiences in a vibrant and stylish environment? Pro-invest Group is excited to invite applications for the Guest Service Agent position at Next Hotel Melbourne, where exceptional service and immersive experiences come together in Melbourne's premier retail and dining...

  • Guest Service Agent

    2 weeks ago

    Melbourne, Australia The Cullen Full time

    Inspired by and dedicated to Australian contemporary artists, **Art Series Hotels** offers a hotel experience a little extraordinary. Inspired by and dedicated to Australian contemporary artists, **Art Series Hotels** offers a hotel experience a little extraordinary. This boutique Art Series Hotel, **The Cullen** in the heart of Prahran is home to a team of...

  • Guest Service Agent

    1 week ago

    Port Pirie, South Australia Breakfree Port Pirie Full time $45,000 - $60,000 per year

    Guest Service Agent – BreakFree Port PirieWe're looking for enthusiastic and customer-focused Guest Service Agents to join our team at BreakFree Port Pirie. With casual, part-time, and full-time opportunities available, this is your chance to be part of a welcoming team that prides itself on delivering genuine hospitality.About the roleAs a Guest Service...