Administration Support

1 week ago

Malaga, Western Australia Energy Skills International Full time $45,000 - $65,000 per year
About us

Energy Skills Solutions is a small private Registered Training Organisation (RTO in the Electricity Supply Industry. Our mission is to deliver exceptional training, assessment, and consultancy services tailored to the needs of our clients.

We provide VET, Nationally Accredited and Industry courses to clients across Australia. Energy Skills Solutions prides itself on establishing and maintaining strong, mutually beneficial relationships with our clients, through Respect, Empathy and Genuineness.

We strive to be the training provider of choice for our clients.

Tasks & responsibilities
  • Be the first point of call for clients and respond to client, visitors and delivery enquiries.
  • Represent the organisation professionally when handling student admissions via face-to-face, phone, email, and social media.
  • Process enrolments accurately, maintain and update student records in the Student Management System.
  • Assist with day-to-day office administration tasks including filing, scheduling, data entry, and document management.
  • Liaise with students, trainers, and external stakeholders to support enrolments, placements, and ongoing communication.
  • Liaise with trainers regarding missing or incorrect competency documentation resulting in delayed issuances of certificates.
  • Process the issuing of qualification and unit of competency certificates
  • Adhering to privacy and confidentiality requirements
  • Maintaining stationary supplies
  • Updating and monitoring validity of employee records and licenses.
  • Schedule, record and report training and assessment activities using the internal Student Management System
  • Staff Mobilisation - Minesite inductions & onboarding.
  • Assist managers with updating management standards, policy and procedures.
  • Provide cover for team members when needed and collaborate across teams.
  • Uphold Energy Skills Solution's values of Respect, Empathy and Genuineness.
Qualifications & experience
  • Intermediate level of computer literacy in Office 365 including but not limited to Outlook, Word and Excel
  • Strong data entry skills, with a high attention to detail to capture and report accurate records
  • Ability to communicate at a high level, both written and verbally
  • Ability to prioritise, organise and complete work within established deadlines, and to maintain a consistent level of professionalism.
  • Experience in an RTO environment is preferred but not essential.
  • Prior experience with Student Management Systems is preferred but not essential.
  • Experience in scheduling training courses (beneficial)

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