Senior Manager, CRM, Records and Compliance Applications

6 days ago

Brisbane, Queensland, Australia Troocoo Full time $120,000 - $180,000 per year

Our client, a leading organisation in the higher education sector, is seeking a Senior Manager to lead the delivery and support of key enterprise systems. 

This is an exciting opportunity to guide a talented group of 5–6 people while shaping the strategic direction of critical university systems.

The successful candidate will bring a blend of technical expertise, strategic thinking, and strong people leadership, working closely with stakeholders across the organisation to ensure systems are fit-for-purpose, widely adopted, and continuously improving.

Key Responsibilities

  • Lead the delivery and operational support of CRM, GRC, and Records Management systems (Oracle Service CRM, Salesforce, ServiceNow, TRIM, or equivalent).
  • Manage, mentor, and grow a team of 5–6 direct reports.
  • Collaborate with senior stakeholders, balancing competing priorities and promoting adoption of enterprise systems.
  • Identify opportunities for continuous improvement, efficiency, and innovation in enterprise applications.
  • Oversee vendor relationships, service levels, and contract outcomes.
  • Manage budgets and ensure financial targets are met.
  • Promote and embed cyber security best practices across all systems.

About You

  • Extensive experience in enterprise applications management, ideally with CRM, records, or finance systems.
  • Background in higher education, government, or other regulated industries.
  • Proven people leader with experience mentoring, developing, and managing teams.
  • Skilled in stakeholder engagement, able to negotiate, influence, and drive adoption across complex organisations.
  • Strong analytical and problem-solving skills, with the ability to balance strategic thinking and hands-on delivery.
  • Excellent communication and collaboration skills, with a focus on team and peer engagement.

Why Apply

  • Lead a team in a strategic, high-impact role within the higher education sector.
  • Hybrid working model with 50% on-site collaboration.
  • Opportunity to drive innovation and continuous improvement across multiple systems.
  • Relocation assistance available for the right candidate.
  • Supportive environment encouraging professional development and growth.

Applications close: 26th November 

Please apply via SEEK or for any questions reach out to Johanna Bullin,

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