Quality Excellence Lead

1 day ago

Carrum Downs VIC, Australia Kinyara Health Full time $90,000 - $120,000 per year

Work options: Hybrid

About Us

At Kinyara Health, we believe great care should only need to be found once.

Kinyara Health is a fast-growing boutique homecare group, operating six community-established home support businesses across Australia – each one inspired by the hearts and personal stories of their founders.

Today, their legacy continues through our shared vision of providing high-quality, lasting support that helps older Australians and people living with disability live well at home, for life.

We're on an ambitious and purposeful growth journey, expanding our reach and impact within the communities we serve.

About The Role

As Quality Excellence Lead, you'll be at the heart of improving care by turning incident reports, complaints and feedback into meaningful change. Working closely with Operations and Quality teams, you'll lead initiatives that enhance safety, compliance and client outcomes. You'll also support audits, coach staff and help embed a culture of quality and learning across the organisation.

This role is all about driving real impact, collaborating across functions, and helping us deliver safe, responsive and exceptional care every day.

Responsibilities include:

  • Leading continuous improvement initiatives with service teams
  • Analysing trends in incidents, complaints, and feedback to identify risks and opportunities
  • Delivering monthly quality reports and insights to leadership
  • Conducting internal audits and supporting remediation
  • Assisting with preparation for external audits and compliance activities
  • Supporting reviews of complex client cases with a quality focus
  • Coaching and mentoring staff to embed quality standards
  • Collaborating across teams to strengthen service delivery
  • Working with Learning & Development to design and support training in quality and continuous improvement

About You

You're a curious, quality-focused professional who thrives on solving problems and making things better. With sharp analytical skills and a collaborative mindset, you bring data to life through actionable insights. You're confident managing compliance, coaching teams and influencing stakeholders to raise standards and build capability.

You'll also have:

  • Experience analysing data and leading quality improvements
  • Strong knowledge of compliance and audit processes
  • Excellent communication and stakeholder skills
  • Coaching and mentoring experience
  • Proficiency with Microsoft Office and reporting tools
  • Certificate IV in Training & Assessment (preferred but not essential)
  • Healthcare or aged care experience is a bonus

About The Good Stuff

  • Hybrid working – flexible arrangements to suit your lifestyle
  • Interstate travel opportunities to work from our NSW offices
  • Gain insight into the hugely important homecare sector
  • A supportive work environment that encourages learning, development and continuous improvement
  • Flat organisational structure with opportunities for support directly from our CEO
  • The chance to be part at the forefront of pioneering Kinyara Health's success

About The Process

Apply now and join us on the journey to shaping the future of Australian homecare.

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