Quality Manager

**DUTIES & RESPONSIBILITIES**:

- Direct and coordinate the company’s quality program, including quality management systems and procedures.
- Determine, negotiate and agree in-house quality procedures, standards and/or specifications
- Perform internal quality audits to both regulatory and customer requirements
- Contribute to the overall business strategy whilst maintaining a collaborative relationship with other departmental managers; Sales, Engineering, Operations, Supply Chain and Finance
- Promote a positive and accountable culture in which employees are encouraged to engage and take lead in a continuous improvement environment
- Ensure Quality Team reduce non value added activity in all processes by using lean / kaizen tools and techniques
- Compile quality control reports, create statistical process control metrics, manage non-conformity material discrepancy reports and recommend continuous improvement activities
- Assess customer requirements and ensure these are met
- Act as a catalyst for change and improvement in performance/quality
- Prepare monthly summaries of quality issues for presentation to the senior management team.
- Monitor the ongoing performance and outputs of the quality process
- Support Purchasing with annual business reviews of key suppliers.
- Work with Engineering on new component introduction, alternative raw materials, tooling requirements, test plans, and product qualification requirements.
- Communicate and share the company quality philosophy to key personnel in the company.
- Keep senior management abreast of significant developments identified during quality control activities.

**SKILLS & EXPERIENCE REQUIRED**

**Strategic**
- Anticipates the impact of change and rises to the challenge, with the ability to accept risk and uncertainty (Dealing with ambiguity)
- Able to understand the business needs and drivers (Business Acumen)

**Operating**
- Able to define, work within and improve business processes based on immediate and future business needs (Process management)
- Will set clear, stretching goals and assign responsibilities that bring out the best work from people (Directing others)
- Be willing to provide colleagues with the information they need to complete their tasks and eliminate roadblocks (Informing)

**Courage**
- Can identify the skills required by the business and hire effectively (Hiring and staffing)
- Can be counted on to take personal responsibility in challenging situations and be willing to engage in disputes in order to settle them equitably (Conflict management)

**Energy and Drive**
- Will dependably achieve what he or she sets out to do, and expects others to do likewise (Drive for results)

**Personal and Interpersonal**
- Able to motivate a wide range of individuals, including direct reports, team members, and project members (Motivating others)
- Firm and diplomatic when negotiating (Negotiating)

**Qualifications**

**Essential**:

- Six Sigma green belt

**Desirable**:

- Six Sigma black belt
- ISO9001 lead auditor qualification.

**Experience**

**Essential**:

- experience leading a quality function/ team

**Desirable**:

- experience within a quality engineering, or quality control position
- Zero Defects philosophy
- QMS Implementation, development & operation

**Skills, training or special knowledge**

**Essential**:

- Understanding in Geometric Design & Tolerancing (GD&T)
- Use of Quality tools, such as: FMEA (design & Process), Process mapping (SIPOC)
- Problem solving; including root cause analysis, corrective action

**Desirable**:

- Use of Minitab statistical software
- Statistical Process Control (SPC)
- APQP/ PPAP (automotive/ Aerospace or other industry)
- 8D problem solving

**Quality Assurance**

Carry out all duties in accordance with the Quality Assurance procedures and department/area work instructions.

Contribute to general improvements in the quality and key activities of the department/area.

**Training**

Participate in training where required.

**Health, Safety and Environment**

Carry out all duties safely and in accordance with the Health & Safety Policy, Employee Handbook, procedures, training and instruction.

To be safety conscious and report any safety hazards to the HSE representative.

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