Product Marketer

Who are Heidi?

Heidi is on a mission to halve the time it takes to deliver world-class care.

We believe that by 2050, every clinician will practice with AI systems that free them from administrative burdens and increase the quality and accessibility of care to patients across the world.

Built for clinicians, by clinicians, at the core of Heidi is its people. We are an eclectic bunch of inventors, builders, scientists, nurses, doctors, mathematicians, designers, creatives, and high-agency executors.

We achieve in 6 months what it takes our competitors 4 years to do. In just 12 months, 20 million patient consults were supported by Heidi, and we're now powering more than 1 million consults every week.

With our most recent $16.6MM round of funding from leading VC firms, we're geared up to supercharge our ambitious global growth, starting with the US, Canada, UK and Europe - and we need great people like you to get there.

About the role

Be the connective tissue between Product and the rest of the business. Ensure new features ship smoothly and are adopted successfully. Own internal readiness, cross-functional orchestration, and the assets that enable everyone—from ops to success to data—to deliver a consistent, informed experience.

What you'll do

• Drive product adoption through high-velocity release support.
  
  Deliver timely, accurate communications for every release. Write internal briefs, clinical use cases, and documentation that help teams absorb product changes and support users effectively.
• Orchestrate impactful launches.
  
  Coordinate GTM efforts across the business. Create and manage checklists, timelines, and launch communications that ensure nothing slips through the cracks.
• Maintain internal source-of-truth content.
  
  Create and update feature briefs, FAQs, enablement docs, and process guides. Make sure the whole business stays aligned on what's new and how it works.
• Collect product insights, gather and channel feedback.
  
  Listen to the frontlines. Systematically capture feedback from Sales, Support, and customers to help refine positioning and inform future roadmap planning.

What you'll bring

• 3–5 years in product marketing, product operations, or internal enablement.
• Experience working closely with product and CX teams on release readiness.
• Excellent written communication and internal documentation skills.
• Proven ability to manage cross-functional projects with many stakeholders.
• Comfort operating in a fast-paced, high-growth environment.

What do we believe in?

• We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version.

• You'll be surrounded by a world-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs:

• We will stop at nothing to improve patient care across the world.

• We design user experiences for joy and ship them fast.
• We make decisions in a flat hierarchy that prioritizes the truth over rank.
• We provide the resources for people to succeed and give them the freedom to do it.

Why you will flourish with us ?

• Flexible hybrid working environment
• Additional paid day off for your birthday and wellness days
• Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc
• A generous personal development budget of $500 per annum
• Learn from some of the best engineers and creatives, joining a diverse team
• Become an owner, with shares (equity) in the company, if Heidi wins, we all win
• The rare chance to create a global impact as you immerse yourself in one of Australia's leading healthtech startups
• If you have an impact quickly, the opportunity to fast track your startup career

Help us reimagine primary care and change the face of healthcare in Australia and then around the world.