Services Navigator

2 weeks ago

Windsor, Queensland, Australia Karuna Hospice Services Full time $60,000 - $80,000 per year

Karuna Hospice Service Ltd ("Karuna") is a community-focused organisation guided by Buddhist principles. Karuna is dedicated to alleviating suffering by fostering choice, agency, and quality of life for all. Through specialised end-of-life care and other holistic supports, we provide compassionate, dignity-centred guidance to individuals, carers, and the broader community. As part of our team, you will help uphold these values with intent and compassion, to empower people to embrace both living and dying, and support them to find peace within.

Are you a connector, advocate, and steady presence for those who care for others?

Join Karuna as a Carer Services Navigator and play a vital role in helping unpaid carers access the support they need. This is a frontline, relationship-driven position where your empathy and initiative can make a meaningful difference in people's lives - often at their most vulnerable.

As a Carer Services Navigator, you'll support carers from intake through to planning and referral - connecting them with tailored supports across health, community, and home environments. You'll advocate, assess risk, coordinate services, and promote the inclusion and wellbeing of carers in every setting you work in.

What You'll Be Doing:

  • Conduct carer assessments using tools such as the Carer Star

  • Develop personalised action plans based on carer goals and wellbeing

  • Provide timely referrals to internal and external supports

  • Work collaboratively with providers (e.g. ACAT, hospital discharge teams)

  • Maintain accurate, confidential records in client management systems

  • Advocate for carers within community and health networks

  • Promote carer inclusion, awareness, and equity

  • Represent Karuna in service networks and local forums

What You'll Bring:

Essential:

  • Qualification in community services, health, or social support (Cert IV or higher)

  • Knowledge of carer needs and the impact of the caring role

  • Experience in intake, assessment, risk planning, and person-centred support

  • Valid Driver's Licence, National Police Check and Blue/Yellow Cards

  • Legal right to work in Australia

Desirable:

  • Knowledge of the Carer Gateway program and local supports

  • Familiarity with trauma-informed and culturally safe practice

  • Experience with client management systems

Key Attributes:

  • Warm, calm, and empathetic communicator

  • Organised and proactive with strong time management skills

  • Able to work autonomously and across community settings

  • Committed to inclusive practice, continuous learning, and team collaboration

  • Digitally capable (Microsoft Office, databases, communication platforms)

Why Karuna:

Karuna is a place where people matter. Every conversation, every service, every step we take is grounded in humility, kindness, courage, and respect. Join a team that values human connection and works with purpose to support carers through every stage of their journey.

Successful applicants will have the opportunity to access:

  • not-for-profit salary packaging benefits to increase take home pay

  • Employee Assistance Program (EAP) for you and family members

A police check will be required for this role - we'll coordinate it and cover the cost.

At Karuna, we're proud to be an equal opportunity employer. We're committed to building a diverse and inclusive team where everyone feels respected, valued, and supported. We welcome people of all backgrounds and ensure fair treatment throughout every stage of employment.

For more information about this role contact Susan Bambling on *** or **************

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